*Requisition ID: *[[id]] * Share Our Purpose. Be Yourself. Feel Valued.* People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are *Beautifully Different*. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. * About American Water* American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. American Water is currently seeking Program Manager, Operations Training to join our St. Louis Missouri operations team. In this role you will be responsible for building, fostering and maintaining the company's values and culture by leading the design, development, and delivery of operational training programs throughout the state; whie maintaining compliance and increasing operational skills and competencies. _ *Primary Role*_ Responsible for building, fostering, and maintaining the company's values and culture by leading the design, development, and delivery of operational training programs throughout the state; while maintaining compliance and increasing operational skills & competencies. _ *Key Accountabilities*_ * Identify and assess the training needs of the organization through job analysis, career paths, and consultation with managers to improve performance. (10%) * Plan, develop, and lead a comprehensive operational training program, including the design and implementation of new-hire and on-going compliance programs, manuals, and supporting material across all levels of a diverse and statewide organization. (30%) * Facilitate learning programs (classroom & virtual) creating a comfortable, inclusive, and engaging learning environment for discovery, discussion, and collaboration. (15%) * Select and manage resources (both internal employees and external vendors) to develop and deliver training in an effective and efficient manner. (5%) * Continuously seek and support new approaches, practices, and processes to improve the efficiency and efficacy of training services offered. (5%) * Manage the corporate LMS system for statewide users in terms of training entry, editing, reporting, etc. (5%) _ *Additional Key Accountabilities*_ * Implement effective reporting processes. Provide analysis and support to all district operations and senior management with information required for various reports, budgets, and business plans. (10• Develop, maintain, and direct cost effective (on budget) solutions to meet training expectations and compliance requirements, while encouraging best practices, innovation, and safety throughout all operational areas in the state (10%) * Direct the implementation of standards, targets, policies, and plans to ensure the continuing and increasing operational efficiency, effectiveness, and profitability. Ensure that operational integrity (quality, environment, reliability, health, safety, security, etc.) is maintained (5%) * Contribute to effective communication by listening and providing constructive feedback; supporting the creation of an open and honest work environment; cascading and sharing knowledge and information relevant to other members of the team and colleagues across the business (5%) * Advanced knowledge of current effective adult learning or development methods, incorporating experience of performing needs assessments, evaluation, and post training assessment * Advanced facilitation experience for both classroom and virtual settings _ *Knowledge/Skills*_ * Training/educating/instructing required. Strong organizational, communication, and presentation skills required. Knowledge of Microsoft Office, Adobe, and Articulate 3/Storyline strongly desired * Knowledge of adult learning theory and/or instructional technology, curriculum development, research and data collection, analysis, and interpretation * Knowledge of the business and technical environment, business operations, practices and processes. Knowledge of LMS systems, such as LEARN, SKILLSOFT, MOODLE, etc. * Working knowledge of OSHA regulations/compliance and OSHA certification (10/30/etc.) required _ *Experience/Education*_ * 5+ years facilitation experience to small/large groups across all levels of business. 5+ years instructional design experience using a variety of learning methods. * Bachelor's degree in education/training/instructing/teaching required. Advanced degree strongly preferred. * OSHA 10, 30 or Advanced certification _ *Travel Requirements*_ • Travel will be required dependent upon business needs; approximately 15% of the time. _ *Work Environment/Schedule*_ * Work mainly conducted in an office setting, classroom, treatment plant or field environment * Full time Mon - Fri (daylight hours) * Hybrid _ *Competencies*_ Decision Quality Develops Talent Drives Engagement Plans, Aligns, & Directs Prioritizes & Role Models Safety Self-Awareness * Join American Water...We Keep Life Flowing*™ * American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants* *based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.*