Site: The Brigham and Women's Hospital, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

At Mass General Brigham (MGB), we are developing an integrated healthcare system of the future. MGB, the largest healthcare system in the state of Massachusetts, has 2 academic hospitals, 3 specialty hospitals, 7 community hospitals, a health insurance provider (MGB Health Plan), and a Home Care division. We seek to increase value and continually improve and innovate on quality care for older adults, serving as a national model. The West Health Accelerator is a care model redesign program that seeks to improve care for hospitalized patients within MGB while creating a replicable model for scaling across small community hospitals to regional medical centers through to large academic health systems.

 

Qualifications

Under the direction of the Program Director, the Program Manager (Education, Nursing Operations, and Clinical Pathways) will support the implementation of the West Health Accelerator program. This role will report into the Mass General Brigham Project Management Office, which reports into the Office of the Chief Operating Officer.  In partnership with the Program Director and the Program Manager (Implementation Research, Human Centered Design, and Quality and E-Care), the Program Manager will provide both strategic and day-to-day guidance and support to team members of the West Health Accelerator for the implementation and continuous improvement of the older adult care model. The Program Manager will be responsible for ensuring that work is delivered on time, on scope, and on budget while maintaining high quality standards. They will also ensure that their workstreams are integrated and consistent with the West Health Accelerator program, provide support to team members, and update leadership on project progress and health. The Program Manager is responsible for acting as a thought partner to the West Health Accelerator leadership team to ensure project health and delivery. The role serves as a bridge to ensure internal and external team perspectives are considered and integrated into the project approach, while also prioritizing speed and quality.

This exciting opportunity is ideal for an individual who thrives in a highly complex, fast-paced, and collaborative environment. The Program Manager will work across hospital and system-level administrative teams, such as research, digital health, quality improvement, development, strategic communications, as well as clinical and administrative leaders from nursing, geriatrics, palliative care, and internal medicine. This role offers the opportunity to manage the implementation and ongoing success of a patient-first care model that ensures quality, dignity, and effectiveness for older adults. Please note, this is a grant-funded opportunity.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

West Health Accelerator Care Model Design and Implementation:

Lead integrated project planning, including but not limited to driving the project objectives, building a project plan (including timelines and deliverables that meet those objectives), revising and updating the tasks, timelines, and deliverables as appropriateIdentify potential barriers and opportunities for program and project work, solve problems as they arise, and escalate issues where appropriate to program leadershipDevelop and maintain positive relationships with key stakeholdersEngage hospital-level West Champions in strategic discussion on approaches to implementation that will enable model success and sustainabilityIn collaboration with the Program Director, provide input into the vision and strategy for the West Health Accelerator programWorks collaboratively with operational and clinical leadership to facilitate meeting discussions, engage all relevant stakeholders, and develop useful presentation materials with the goal of advancing and achieving the stated milestones and objectivesDevelops strong, positive relationships with all levels of staff across MGB; collaborates with these colleagues to leverage their expertise and experiences to identify best practices, advance the work, and report on progress to the appropriate audienceRepresent the West Health Accelerator effectively internally and externally, including composing and delivering regular program status reports and communicationsDevelop and reinforce strong communication channels to ensure relevant, timely, accurate, and effective communication with all stakeholdersManages the full spectrum of analysis related to the project/committee; coordinates resources across the matrixed organization, ensuring appropriate quantitative and qualitative business, operational, and financial analyses are completed; measures and tracks project performance and impactDevelop playbooks and toolkits, in partnership with internal stakeholders and external consultants, on an ongoing basis to customize and identify opportunities for efficiency and enhancements to implementation and scaling of the West Health Accelerator programCollaborate with and provide cross-coverage for the Program Manager (Implementation Research, Human Centered Design, and Quality and E-Care), as needed, to drive success for the West Health Accelerator programAct as the primary contact and liaison to the West Health Accelerator branches of Nursing and Operations, Clinical Pathway, and EducationNursing and Operations duties and responsibilities include, but are not limited to the following:Coordinate with Nursing and Operations leadership for the implementation of the West Health Accelerator care modelCollaborate with interdisciplinary teams, including physicians, nurses, and other healthcare professionalsIdentify process and technology improvement opportunities and coordinate with Leadership to make enhancementsClinical Pathway duties and responsibilities include, but are not limited to the following:Oversee the implementation of the West Health Accelerator care model and provide guidance on how to scale this program across the MGB-systemCapture implementation success criteriaEducation duties and responsibilities include, but are not limited to the following:Ensure the development and execution of an education curriculum to orient new clinical champions in alignment with program objectives and timelineProvide support to the Education Lead and clinical champions in orienting new clinical leaders, ensuring they understand their roles and responsibilities for launching and sustaining the West Health Accelerator care modelPerform other duties as assigned

QUALIFICATIONS:

A master’s degree in a health-related field is requiredMinimum 7 years of relevant work experience, preferably in operations, project management, or performance improvementProject Management Professional (PMP) certification preferredExperience designing clinical workflows in collaboration with cliniciansProcess improvement skills and/or training preferredExperience working within healthcare systems, hospital clinical operations, and/or other similar academic medical center or community hospital settings preferredOutstanding judgement and discretion in interacting with operational and clinical leaders on political and confidential issuesStrong project management skillset and implementation background with experience facilitating multi-disciplinary design sessions, managing workplans, and leveraging planning toolsSkilled in critical thinking, high emotional IQ, and decision making, with a solution-oriented mindsetRole is hybrid, requires ability to split time between remote and on-site

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Strong project management skills with a demonstrated track record of delivering projects on time, on scope, and on budgetSuperior organizational, written, and oral communication skills, ability to present data to both business and clinical constituents in a clear, meaningful, and concise mannerEffective at establishing and managing multiple large-scale, multi-faceted projects simultaneously that require interdepartmental and multi-institutional cooperation Able to work effectively with physicians, nursing, administrative, and ancillary staffAptitude to critically think and drive work forward by self-managing workload and prioritizing effectivelyExcellent leadership skills with a strong ability to influence in a matrix organization; able to foster trust and collaboration within all levels of an organization and throughout a complex variety of departments in multiple disciplinesDemonstrated ability to work independently, as well as collaboratively and effectively in partnership and in team settings with colleagues of varying backgrounds and expertiseEffective relationship-building skills with colleagues, external partners, and vendorsAble to identify, mitigate, and manage project risksCompetency utilizing and presenting data to diverse stakeholdersStrong organizational and interpersonal communication skillsExcellent leadership skills with a strong ability to influence in a matrix organization; able to foster trust and collaboration within all levels of an organization and throughout a complex variety of departments in multiple disciplinesExcellent verbal and written communication skills, including effective design and facilitation of meeting discussionsAble to communicate well with all levels of the organization, including senior leadership, and be able to develop and implement strategic plans for the entity that align with the broader MGB strategyProficient in Microsoft Office (Word, Excel, PowerPoint, Visio, Teams, etc.) required, and adept at learning new software applications

SUPERVISORY RESPONSIBILITY:

No direct reports; may provide guidance to less seasoned and new staff.

FISCAL RESPONSIBILITY:

No direct budgetary responsibility.Demonstrates fiscal responsibility by effectively using Mass General Brigham resources.

 

Additional Job Details (if applicable)

 

Remote Type

Hybrid

 

Work Location

1620 Tremont Street

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

EEO Statement:

The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.