To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a/an Program Manager located in Tennessee Memphis.
Reporting to the Director, Operations the Program Manager, will be responsible for of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.
What a typical day looks like:
Organize, plan and direct program schedules and budgets.
In charge of tracking relevant metrics and drive action items based on results.
Provide help, knowledge and expertise with contract negotiations as required.
Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
Be the key channel of communication for customers and act as escalation in the event of customer issues.
In charge of customer´s satisfaction reviews and corrective actions.
Maintain current and develop additional business with customers.
Monitor and track that project and program deliverables are met.
Be accountable for maintaining excellent customer relations with both new and existing customers.
Holds up production sites for projects, costs and other customer related matters through business and expertise
The experience we’re looking to add to our team,
Bachelor's degree
+ 7 years of experience in program administration/management.
Advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
Knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
Accountability for the program wellness.
Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas.
Understands the strategic impact of the function across sites.
Knowledge of the MS Office (Proficiency Excel, Power point)
Financial experience – PNL
Strong communications skills
Analytic thinking, Results driven
What you’ll receive for the great work you provide:
Full range of medical benefits, dental, vision
Life Insurance
Matching 401K
PTO
Tuition Reimbursement
Employee discounts at local retailers
PF38
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Job CategoryOperationsIs Sponsorship Available?
NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).