Short Description:
The Program Manager directs, controls, administers, and regulates an enhancement or development program.
Complete Description:
Incumbent will perform a variety of tasks associated with the assessment, management, facilitation, and recording of projects / efforts currently in progress as well as those on the immediate horizon. The program manager will initially be briefed on the organization’s vision / goals in order to prioritize current endeavors and maximize efficiency of effort among the IT workforce. Will manage numerous projects, ensuring key aspects are identified, documented, assigned an appropriate timeframe, and adequate resources for successful completion. Monitors progress, and develops reports for leadership visibility. PM notifies management of issues that could adversely impact performance or project completion as they are discovered. Incorporates team members into project planning, and mentors them on industry standard project management methods / techniques.
The Program Manager directs, controls, administers, and regulates an enhancement or development program. The Program Manager is the individual ultimately responsible to the agency. The Program Manager’s primary responsibility is to drive the entire effort from start to finish. The Program Manager must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements. The difference between a PM1, PM2, PM3, and PM4 will depend on the size of the project, and the breadth and scope of the project.
Years of Relevant Experience:
5 to 6 years
Preferred Education:
4 year college degree or equivalent technical study.
Role Description:
All roles specified in PM1 plus the following:
•Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders.
•Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders.
•Build and maintain relationships with key stakeholders and customer representatives.
•Direct work planning and scheduling design work.
•Manage, and track the program progress against the program plan.
•Serve as the primary point of contact for all program-related issues and resolution of issues.
•Coordinate and present proposals to agencies as necessary.
•Identify and manage program risk and develops risk mitigation strategies, track to closure.
•Ensure team leads adjust and revise estimates when necessary.
•Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact.
•Coordinate the establishment of program standards and program specific procedures with team leads.
•Responsible for project compliance with standards and procedures.
•Responsible for the capture and reporting of required program management metrics.
•Responsible to tailor and baseline all program templates.
•Develop and facilitate achievement of program service commitments and performance metrics.
•Ensure that tasks provide value and support the strategic direction of the program and meet service commitments; conduct reviews with agencies.
•Accountable for the final program management evaluation review with stakeholders for approval upon program completion.
•Communicate effectively with customers and software / hardware suppliers supporting the State as appropriate.
•Identify and track issues.
•Balance workload with program members’ capacity.
•Communicate to team members how their work assignments relate to and help achieve program objectives.
•Plan program specific training and orientation needs.
Skills:
Skill Required / Desired Amount of Experience
SECRET security clearance Required
Experience with Microsoft Project, WBS, risk analysis
Required 6 Years
Experience with Microsoft Project Server
Highly desired
Experience directing , managing multiple projects to completion
Required 6 Years
Experience monitoring project milestones and phases to ensure project on schedule
Required 6 Years
Experience working with key stakeholders and multiple business users to ensure project success
Required 6 Years
Experience establishing project standards and procedures for complience
Required 6 Years
Experience developing and facilitating performance metrics and risk initiatives
Required 6 Years
Excellent interpersonal skills both oral and written
Required