Program Manager directs, controls, administers, and regulates an enhancement or development program. PM is the individual ultimately responsible to the agency. The PM’s primary responsibility is to drive the entire effort from start to finish.
Complete Description:
Years of Relevant Experience: 7 plus years
Preferred Education: 4 year college degree or equivalent technical study
Role Description:
All roles specified --- Responsible for the development of estimates for the enhancement or development effort in planning, analysis, design, construction, testing, and implementation.
Accountable for delivery of all work tasks identified in the program plan.
Responsible for the capture and reporting of required program management metrics.
Adjust and revise estimates when necessary.
Ensure all changes to scope follow processes and are documented.
Ensure new estimates are approved by the client and agreed upon.
Adjust and revise estimates when necessary.
Manage, and track the program progress against the program plan.
Monitor project milestones and phases to ensure the project is on schedule. Take corrective actions if a project begins to slip its schedule.
Prepares status reports on a periodic basis for program team, team leads, group leads, and program manager and appropriate stakeholders.
Plan, organize, prioritize, and manage multiple work efforts across application teams.
Develop the detailed program plan for the enhancement or development effort
Accountable for the final program management evaluation review with stakeholders for approval upon program completion.
Responsible to tailor and baseline all program templates.
Accountable to schedule or monitor status reviews, peer reviews, program management inspections, and software quality assurance work product and process reviews with the appropriate designated resources.
Notify team leads of project timelines, milestones, phases, work requests target dates, and approved executable work package.
Communicate and work with users and client as necessary.
Coordinate and present proposals to agencies as necessary.
Analyze and distribute reports on program metrics associated with work items related to improvement measures.
Ensure processes and activities are followed.
Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders.
Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders.
Build and maintain relationships with key stakeholders and customer representatives.
Direct work planning and scheduling design work.
Manage, and track the program progress against the program plan.
Serve as the primary point of contact for all program-related issues and resolution of issues.
Coordinate and present proposals to agencies as necessary.
Identify and manage program risk and develops risk mitigation strategies, track to closure.
Ensure team leads adjust and revise estimates when necessary.
Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact.
Coordinate the establishment of program standards and program specific procedures with team leads.
Responsible for project compliance with standards and procedures.
Responsible for the capture and reporting of required program management metrics.
Responsible to tailor and baseline all program templates.
Develop and facilitate achievement of program service commitments and performance metrics.
Ensure that tasks provide value and support the strategic direction of the program and meet service commitments; conduct reviews with agencies.
Accountable for the final program management evaluation review with stakeholders for approval upon program completion.
Communicate effectively with customers and software / hardware suppliers supporting Commonwealth as appropriate.
Identify and track issues.
Balance workload with program members’ capacity.
Communicate to team members how their work assignments relate to and help achieve program objectives.
Plan program specific training and orientation needs.
Plus the following:
Accountable for activities with excess delivery cycles of 8 to 12 months.
Skills:
ITIL or CMM certification
Required 3 Years
PM experience on IT projects or SAP implementations
Required 5 Years
PMP certification
Highly desired 3 Years