ESFM Position Title: [[Program Manager ]] Reports To: Salary: $100,000 Pay Grade: [[13]] Other Forms of Compensation: [[none]] ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA). This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (http://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position. Job Summary The Program Manager is critical to ensuring the seamless execution of the facilities management strategy at the site. This role combines process management and process improvement to drive efficiency and effectiveness within the team. This role will work cross functionally with departments while managing projects & timelines, assisting with executive presentations, drive process improvement, and develop procedures and standards. The role requires a balance of strategic thinking and hands-on execution, with a focus on improving processes, implementing new technologies, and managing change. Qualifications What you'll get to do: + Process Management: Develop and manage project plans, timelines, and deliverables to ensure the successful execution of strategic initiatives for Operations. Drive and support projects to completion on time and within budget, resulting in improved operational efficiencies and enhanced team performance. + Process Improvement: Identify, analyze, and optimize existing operational processes to increase productivity and reduce costs. Implement process changes that lead to measurable improvements in quality, compliance, and overall operational effectiveness. + Data Analysis: Collect, analyze, and interpret quantitative and qualitative data to identify trends, issues, and opportunities. Provide actionable insights that lead to informed decision-making and drive continuous improvement initiatives within the organization. + Change Management: Support change management activities to ensure successful adoption of new processes and technologies. Achieve high levels of engagement and minimize resistance to change, leading to sustained improvements in operational performance. + Cross Department Collaboration: Facilitate effective collaboration among external vendors, as well as internal departments including Janitorial, Shipping/Receiving, Café/Catering and Events Planning. Ensure alignment and successful execution of initiatives, resulting in cohesive strategies and improved inter-departmental coordination. + Training and Development: Develop and deliver training programs on process improvement methodologies and tools. Empower team members with the skills and knowledge to drive continuous improvement, leading to a culture of innovation and operational excellence. + Reporting: Create and present documentation, reports, and presentations that clearly communicate project progress, outcomes, and recommendations to stakeholders and leadership. Ensure transparency and alignment, leading to informed decision-making and successful project outcomes. Who you are: + 5+ years of experience in project management, operations, or process improvement roles, preferably within a retail and/or apparel environment. + Bachelor’s degree in Operations Management, Business Administration, or a related field. Relevant certifications (e.g., PMP, Six Sigma) are a plus. + Strong analytical skills, with the ability to work with large data sets and draw actionable insights. + Experience in process improvement methodologies (e.g., Lean, Six Sigma). + Proven ability to manage cross-functional projects and collaborate effectively with diverse teams. + Excellent communication skills, both written and verbal, with the ability to present complex information clearly. + Proficiency in project management software and tools (e.g., MS Project) and data analysis tools (e.g., Excel, Tableau). + Strong problem-solving skills and a proactive, solution-oriented mindset. + Experience with change management principles and practices. Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Eurest services maintains a drug-free workplace. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_ESFM.pdf) for paid time off benefits information.