Description About Amazon.com Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world. The Retail Business Services (RBS) organization is an integral part of Amazon online product lifecycle. The team is designed to ensure Amazon remains competitive in the online retail space with the best product information. The team’s primary role is to create and enhance retail Amazon online catalog, fix products, fulfillment and post buying related defects, improve the selling partner experience and boost store operations efficiency by driving down cost of operations. Key job responsibilities As a Program Manager you will: • Develop end-to-end business strategy, customer experience & offering for expansions • Drive execution of business process improvement and business growth opportunities across multiple global teams and product lines, working closely with business, operations and technical teams • Identify areas of automation and write the business and functional requirements and then program manage the automation programs interacting with business, operations and technical teams • Define, measure and present metrics and reports to leadership teams • Effectively engage with customers to manage and resolve issues • Troubleshoot and drive resolutions with Product teams Basic Qualifications - 3+ years of program or project management experience - 3+ years of working cross functionally with tech and non-tech teams experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL