This position reports to: Vice President, Program Management Overview: At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture. The primary role of the Program Manager is to manage a portfolio of small market accounts. The position is focused on achieving a high level of client retention, increasing profitability and strengthening client relationships within a portfolio of Business Travel accounts. The Program Manager provides first point of contact support for client’s travel program with the focus on key contact relationships. Responsibilities and Duties: + Serve as a liaison between client and Travel Management Company + Assistance with tactical day to day support requests through case management tool + Identify client needs, provide appropriate solutions and resolve/redirect client concerns. + Promote client growth with Atlas products and services (Meetings & Incentives, Vacation Travel, etc.) + Provide Business Intelligence through delivery of suite of reports. + Facilitate Implementation process, liaise for internal departments, communication focal point. + Assist with vendor programs; Hotel, Car, Limo and Air - mainly soft dollar program set up. + Communicate current Industry events; forecasts, vendor updates and security alerts. + Monitor Account growth or decrease in business. + Support internal/external projects as required. Skills/Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Drive results by operating with a sense of urgency + Employ effective time management to deliver results within deadline + Excels in a team environment, liaise across divisions with minimal supervision + Strong organizational skills with keen attention to detail + Excellent written & verbal communication skills + Ability to build and leverage relationships effectively + Problem solving abilities and decision-making skills Core Competencies: Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company + Initiative and Creativity + Judgement + Cooperation / Teamwork + Quality of Work + Reliability + Support of Diversity Education and/or Experience: + Bachelor’s degree preferred + Travel industry experience preferred but not required PC Skills: Internet searching, MS Office (e.g., MS Word, Excel, Power point), MS Outlook, CRM tool (HubSpot) Language Skills: Ability, to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customer, clients and other employees of the organization. Physical and Mental Demands: The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. + Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job. + Requires ability to remain in a stationary position for prolonged periods of time throughout the workday. + Requires ability to move about to access file cabinets, office equipment, etc. + Requires ability to operate a computer, telecommunication’s devices and other office equipment for prolonged periods of time throughout the work day. + Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly. + Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound. + Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others. + Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand. Travel (for positions requiring travel): + Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a hybrid remote / office environment.