The Program Manager serves as a leader for the program management team. The Program Manager is responsible for client satisfaction, account revenue/growth, professional development of the program management office staff and overall business profitability. Essential Duties and Responsibilities: + Provides leadership, support, guidance and direction to the employees within the Program Management office + Supervises all applicable support staff + Supports the Senior Program Manager with developing effective market research, pricing development, and evaluating candidate supply and demand metrics in order to maintain appropriate client terms and pricing + Participates in implementations as necessary and oversees the contingent labor onboarding process on all orders associated with the program management team for any assigned clients + Develops sound working relationships with the appropriate customer sponsors at any assigned clients where SWA maintains a contractual relationship + Develops and executes business reviews at the necessary frequency for any assigned clients + Grows and expands the client relationships to increase revenue, sales and market share + Maintains the service satisfaction levels of our clients and customers with appropriate level of collaboration from all program management team members and divisional resources + Ensures accurate and timely billing processes are followed by clients and suppliers + Develops reporting strategy and frequency to ensure all KPIs and SLAs are met and appropriately documented + Attends conferences, client sponsored events, and other national events designed for client sourcing and name branding + Adheres to Sunburst Workforce Advisors’ internal policies and procedures, state healthcare requirements, and all federal & state laws/regulations, including wage payment laws. + Understands and adheres to the company's best practices and business ethics standards. + Develops and maintains communications in a cooperative and professional manner with all levels of staff within the organization + Performs other duties as assigned/necessary Minimum Requirements: + Bachelor’s Degree in a related field preferred + A minimum of two (2) years of experience in sales/recruitment/project management + Experience in program/project implementation and management preferred + Strong analytical and judgment skills + Ability to prioritize and plan work activities, use time efficiently, plan for additional resources, set goals and objectives, and develop realistic action plans + Excellent interpersonal skills with the ability to develop strong professional business relationships with internal staff, branch level employees, corporate employees, clients and suppliers. + High degree of initiative and ability to take independent actions and calculated risk, look for and take advantage of opportunities + Intermediate computer skills using Microsoft Windows, Word, Excel and Maxim's proprietary computer programs + Ability to successfully handle multiple tasks/projects simultaneously + Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required