There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

The Program Manager- Warranty plays a vital role in supporting the efforts to improve supplier performance and enhance recovery through business impact remedy and warranty claims. This position assists in tracking and analyzing claims data, providing insights to support negotiations and recovery efforts. The Program Manager works closely with the Manager - Supplier Accountability, gathering information, preparing reports, and supporting interactions with both internal leadership and suppliers. This role is key in ensuring the efficient execution of claims leading to improved supplier performance and positive financial outcomes for United Airlines.

Assist in the creation, tracking, and concerns of warranty and remedy claims, ensuring all documentation is accurate and completeSupport efforts to recover financial returns by providing research and data-driven insightsWork with internal departments to coordinate and analyze data related to supplier performance and impact costsCompile data from MRO information systems (including SCEPTRE, eSFR, ARDocs, TOCS, etc.) to prepare and compile claimsPrepare detailed progress reports and updates for leadership on remedy and warranty mattersGather strategic insights to help advise decisions and support the manager in making recommendations for claims and negotiationsSupport negotiations with suppliers by compiling relevant data and analysisProvide background research and assist in preparing the manager for discussions involving significant financial settlementsSupport the Strategic Sourcing and Legal teams by researching existing contracts and supplier agreementsAssist the manager in reviewing contract language to ensure enforceability and accountability in supplier relationshipsMaintain accurate and up-to-date records of claims activitiesPrepare regular reports for leadership that track the progress of claims, highlight financial impact, and provide insights into supplier performance trends

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.

Key Responsibilities:

The Program Manager- Warranty plays a vital role in supporting the efforts to improve supplier performance and enhance recovery through business impact remedy and warranty claims. This position assists in tracking and analyzing claims data, providing insights to support negotiations and recovery efforts. The Program Manager works closely with the Manager - Supplier Accountability, gathering information, preparing reports, and supporting interactions with both internal leadership and suppliers. This role is key in ensuring the efficient execution of claims leading to improved supplier performance and positive financial outcomes for United Airlines.

Assist in the creation, tracking, and concerns of warranty and remedy claims, ensuring all documentation is accurate and completeSupport efforts to recover financial returns by providing research and data-driven insightsWork with internal departments to coordinate and analyze data related to supplier performance and impact costsCompile data from MRO information systems (including SCEPTRE, eSFR, ARDocs, TOCS, etc.) to prepare and compile claimsPrepare detailed progress reports and updates for leadership on remedy and warranty mattersGather strategic insights to help advise decisions and support the manager in making recommendations for claims and negotiationsSupport negotiations with suppliers by compiling relevant data and analysisProvide background research and assist in preparing the manager for discussions involving significant financial settlementsSupport the Strategic Sourcing and Legal teams by researching existing contracts and supplier agreementsAssist the manager in reviewing contract language to ensure enforceability and accountability in supplier relationshipsMaintain accurate and up-to-date records of claims activitiesPrepare regular reports for leadership that track the progress of claims, highlight financial impact, and provide insights into supplier performance trendsWhat’s needed to succeed (Minimum Qualifications):Bachelors degree or equivalent experienceSupply Chain, Finance, EngineeringAt least two years of experience in supply chain, logistics, finance, or a similar industryStrong understanding of supply chain management, contract administration, and supplier negotiationExcellent communication, analytical, and organizational skillsProficiency in Microsoft Office ProductsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):Masters degreeAt least two years of experience in initiating and leading high-impact claims, including data analysis, contract interpretation, and supplier negotiationFamiliarity with Boeing PSAA and Airbus SSC product support provisionsAbility to draft and negotiate sophisticated product support contract termsBasic knowledge of SCEPTRE or similar systemsProficiency in writing and applying SQL queriesWhat’s needed to succeed (Minimum Qualifications):Bachelors degree or equivalent experienceSupply Chain, Finance, EngineeringAt least two years of experience in supply chain, logistics, finance, or a similar industryStrong understanding of supply chain management, contract administration, and supplier negotiationExcellent communication, analytical, and organizational skillsProficiency in Microsoft Office ProductsMust be legally authorized to work in the United States for any employer without sponsorshipSuccessful completion of interview required to meet job qualificationReliable, punctual attendance is a crucial function of the positionWhat will help you propel from the pack (Preferred Qualifications):Masters degreeAt least two years of experience in initiating and leading high-impact claims, including data analysis, contract interpretation, and supplier negotiationFamiliarity with Boeing PSAA and Airbus SSC product support provisionsAbility to draft and negotiate sophisticated product support contract termsBasic knowledge of SCEPTRE or similar systemsProficiency in writing and applying SQL queries