Job Title: Program Manager Job Description We’re Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled. We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents. Our game-changers: • Challenge Conventions • Deliver outcomes unimagined • Create experiences that go beyond WOW If this is you, we would love to discuss career opportunities with you. In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. We’re a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career. \#LI-Remote **Qualifications:** + 7+ years of experience in program management, release management, or similar roles, with at least 2 years in team management. + In-depth knowledge of the software development life cycle (SDLC) and agile methodologies. + Proven ability to manage multiple complex projects and deliver results in fast-paced environments. + Strong leadership, communication, and interpersonal skills. + Experience with release management tools such as Jira, Jenkins, Azure DevOps, or similar platforms. + Strong problem-solving and decision-making capabilities. + Familiarity with DevOps practices and CI/CD pipelines is a plus. **Skills:** + **Release Management:** Expertise in overseeing and coordinating software and product releases across multiple projects, ensuring smooth and timely delivery. + **Program Management:** Strong background in managing complex programs, defining scope, setting goals, tracking progress, and managing cross-functional teams. + **Leadership & Team Management:** Proven ability to lead, mentor, and manage teams, driving performance, accountability, and continuous improvement within release management functions. + **Stakeholder Management:** Excellent communication and interpersonal skills to collaborate with engineering, product management, QA, operations, and other key stakeholders. + **Process Improvement:** Experience in analyzing and refining processes, tools, and methodologies to enhance efficiency, reduce release cycle times, and increase reliability. + **Risk Management:** Ability to identify, track, and mitigate risks, issues, and dependencies during the release lifecycle to ensure successful outcomes. + **Change Management:** Knowledge of change management principles and experience ensuring all releases comply with standards while minimizing disruption to operations. + **Agile & SDLC Knowledge:** In-depth understanding of software development life cycle (SDLC), agile methodologies, and DevOps practices. + **Automation & CI/CD:** Familiarity with automation tools, CI/CD pipelines, and best practices to streamline the release process and ensure smooth transitions from development to production. + **Release Management Tools:** Proficiency with tools such as Jira, Jenkins, Azure DevOps, or similar platforms to manage releases, track progress, and ensure effective collaboration. + **Metrics & Reporting:** Ability to develop and maintain dashboards and metrics to track the performance of the release management process and communicate updates to leadership. + **Problem Solving & Decision Making:** Strong analytical and decision-making abilities to resolve challenges and ensure successful delivery in a fast-paced environment. + **Strategic Thinking:** Ability to think strategically, prioritize objectives, and align release management activities with broader business goals. The base salary range for this position is $137,186 -$164,623 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. Location: USA, KS, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)** Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: •English (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) •Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRightsSp6.12.pdf) To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) . If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .