GENERAL SUMMARY:

Under the direction of the Director-Operations Excellence, responsible for initiating and managing various programs of a highly complex nature for the department. This includes planning, coordinating, and executing various initiatives to ensure successful program outcomes. Collaborates with leaders, cross-functional teams, physicians, stakeholders, and external partners to drive program objectives, meet deadlines, and deliver high-quality healthcare services. Supports the department in achievement of their strategic goals by assisting in the timely and cost-effective delivery of all projects in a professional, motivated, and customer-focused manner. 

 

PRINCIPLE DUTIES AND RESPONSIBILITIES:

·       Develops program objectives, strategies, and timelines in alignment with department goals.

·       Creates comprehensive project plans, including resource allocation, budgeting, and risk management.

·       Coordinates and monitors program activities, ensuring adherence to established timelines and deliverables.

·       Implements effective program management methodologies and tools to track progress and evaluate performances.

·       Collaborates with internal teams to define program requirements and objectives.

·       Fosters strong relationships with stakeholders, promoting effective communication and alignment of goals.

·       Conducts regular meetings, presentations, and status updates to keep stakeholders informed and engaged.

·       Delegates tasks and responsibilities to team members, ensuring clarity and accountability.

·       Fosters a collaborative and inclusive team environment, encouraging innovation and continuous improvement.

·       Establishes key performance indicators (KPIs) and metrics to monitor program effectiveness and impact.

·       Conducts regular evaluations and assessments to identify areas for improvement and implement corrective actions.

·       Prepares and presents comprehensive reports on program status, outcomes, and recommendations to senior management.

·       Ensures program compliance with relevant healthcare regulations, standards, and policies.

·       Stays updated on industry trends, best practices, and emerging technologies to drive program innovation and effectiveness.

·       Collaborates with legal and compliance teams to address any regulatory concerns or issues.

 

EDUCATION/EXPERIENCE REQUIRED: 

·       Bachelor's degree in Healthcare Administration, Business Administration, or a related field. Master's degree preferred. 

·       Three (3) years of related experience in health care operations leadership, process engineering/improvement, analytics leadership, project management, Healthcare Administrative Fellowship or equivalent. 

·       Proven experience in program management, preferably in the healthcare industry. 

·       Working knowledge of healthcare clinical and administrative operations, performance measurement, regulations, and industry trends.  • Outstanding analytical, problem-solving, communication, and interpersonal skills. 

·       Excellent project management skills, with proven ability to manage multiple projects simultaneously. 

·       Demonstrated leadership abilities, with experience in leading and motivating crossfunctional teams. 

·       Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders. 

·       Proficient in project management software, collaboration tools, and MS Office Suite.

 

CERTIFICATIONS/LICENSURES REQUIRED:

·       Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the Henry Ford Health Customer Service Policy

·       Must practice the customer skills as provided through on-going training and in-services.

 

 

PHYSICAL DEMANDS/WORKING CONDITIONS:

Normal office environment with minimal exposure to noise, dust, or extreme temperatures.  

Additional Information Organization: Corporate Services Department: Ascension Leadership Shift: Day Job Union Code: Not Applicable