Description Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion. Amazon supports vendors, sellers, and third-party partners around the globe. As a Program Manager with Amazon, you will have the opportunity to develop the business requirements and influence the success of these partners. In this role, you will own operational programs related to our vendors, and third-party partners and work to resolve operational issues. As a program manager you will work cross-functionally to drive customer centric programs. This role requires a deep need for stakeholder management, an ability to synthesize data and information, and communication across internal and external partners. Key job responsibilities - Manage and oversee various cross-functional programs, ensuring successful delivery. - Develop and refine program strategies, effectively leading and motivating teams. - Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. - Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills. - Foster collaboration with internal and external partners to optimize resource allocation and project success. - Evaluate and prioritize projects in conjunction with customer needs and technical team inputs. - Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls. - Identify and mitigate risks, preventing them from escalating into major issues. - Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives. - Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance. - Manage and communicate project budgets effectively. About the team Global Mile Imports optimizes speed and cost, we execute the timely movement of freight from global manufacturing hubs cross-border into Amazon’s international marketplaces for Fulfillment by Amazon (FBA) sellers and retail direct import vendors. Leveraging the capabilities of world-class logistics providers and internal Amazon supply chain solutions, Global Mile increases selection and lowers cost for our customers. We are looking for a detail-oriented, analytical, innovative, hands-on, and customer-obsessed Carrier Manager that can manage the origin service of Amazon’s import networks. As a Carrier Manager, you will be responsible for the operational setup and execution of the origin service of the Amazon import supply chain that meets our customers’ needs while satisfying performance and budget goals. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock Basic Qualifications - Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field - 2+ years of program or project management experience - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) - Knowledge of SQL - 2+ years of defining and implementing process improvement initiatives using data and metrics experience - Experience with third party vendor or carrier integration, contract management, or performance management - Experience working cross functionally with tech and non-tech teams Preferred Qualifications - Knowledge of Lean principles and DMAIC methodology - 1+ years of driving end to end delivery, and communicating results to senior leadership experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules - If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.