Description Amazon’s Last Mile Analytics and Quality team is seeking an experienced program manager to lead a program and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile operational efficiency. An ideal candidate has solid program management skills and is eager to develop them further. S/he has the ability to implement and maintain processes and mechanisms to effectively support program execution. S/he should be comfortable with data analysis, assisting in process improvements, and helping to standardize procedures under guidance. The candidate should be able to identify issues within current systems and contribute to resolving them. This job requires good communication and interpersonal skills, with the ability to work collaboratively in a team environment while also managing tasks independently. The successful candidate will be capable of addressing logistical challenges, show initiative in problem-solving, and demonstrate a strong commitment to completing projects and delivering results. The ideal L4 Program Manager will be detail-oriented, organized, and able to juggle multiple priorities effectively. S/he should be proficient in using project management tools and be ready to learn and adapt to new methodologies and technologies in the world of Geospatial data. Key job responsibilities Responsibilities include, but are not limited to: - Own the Program, define and achieve KPIs; Drive performance improvement initiatives. - Develop and monitor program metrics to identify potential issues in last mile deliveries. - Identify patterns of defects that will help us build initiatives to reduce defects at scale. - Ability to pull data and perform deep-dives and root-cause analysis as needed. - Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers. - Excellent communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews. - Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time. - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met. - Must be able to systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. About the team The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving Geospatial data, route quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale. Basic Qualifications - 2+ years of program or project management experience - Bachelor's degree or equivalent - Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) Preferred Qualifications - Experience with SQL - Experience in requirement gathering and ability to write clear and detailed requirement document