As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **I. Job Summary** The primary objective of this role is to execute WM’s National Account program with large clients across multiple Areas. The Program Manager II, National Accounts is responsible for building deep and lasting relationships with each client by harnessing the resources of WM’s vast network. The role is accountable to grow and maintain existing revenue while maintaining the quality of the book of business. **II. Essential Duties and Responsibilities** Sales: + Partner with the National Account Manager (NAM) in support of new program initiatives including right sizing, renewals, growth, acquisitions, mergers and the addition of new services. + Drive profitable new revenue by proposing client and site-specific solutions. Contract Management: + Oversee contract compliance. + Execute CPI increases across client book of business where contractually allowed. + Participate in launch, renewal and de-implementation activities related to clients within the assigned book of business. + Educate clients on local regulatory compliance trends and requirements (e.g., mandatory recycling.) Customer Experience: + Represent the brand with the highest integrity. + Lead and collaborate with cross functional teams to ensure accounts receivable (A/R) are current to contract terms. + Act as a client resource to escalate and address operational level activities including billing, set-up and service requests. + Use in-depth knowledge of internal organizational structure, financial performance, and plant specific trends for assigned clients. + Execute client specific reporting and complete quarterly score cards. + Support the preparation of cost savings, recycling research and presentations. + Become well versed with WM’s integrated services: solid, special, hazardous, universal, medical, recycling (traditional and non-traditional) beneficial reuse, Lamptracker, etc.) + Perform site evaluations with local teams when necessary. + Monitor news associated with local facilities to proactively address client requirements. Team Leadership: + Trains and mentors new and existing Program Managers. + Leads team huddles and team meetings. + Subject matter expert utilized by team for answering questions and gathering team feedback. + Proven ability to surface process improvement opportunities and execute implementation and training. + Proven ability to act as interdepartmental liaison to resolve issues and drive improved partnerships. + Proven ability to lead projects and initiatives. **III. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. Must live and work in the US. Education and Experience Education: Bachelor's Degree (accredited) in Sales/Marketing, Business Administration or similar area of study, or in lieu of degree or High School Diploma GED (accredited) and 4 years of relevant work experience required. Experience: 7 years of related work experience (in addition to education requirement) required. Previous Program Manager I experience and Program Manager II experience preferred. **IV. Work Environment** Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. The expected base pay range for this position across the U.S. is $93,000- $110,000. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location. **Benefits** At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply" Equal Opportunity Employer: Minority/Female/Disability/Veteran