The Team: Innovation is part of our DNA! The Amazon Fresh Core Processes team is looking for a program manager that wants to join an ambitious and driven team that is changing the landscape of retail. This role includes ~25% travel to Amazon Fresh Stores nationwide.

The Role: As Program Manager on the Core Process team, you are the glue bringing together cross-functional teams to deliver efficient, accurate, and simplified field processes for the stores. This role is responsible for developing field processes for Inbound retail store processes. Our ideal candidate will work back from core customer needs to develop new standard operating processes that improve efficiency and inventory accuracy. You will consistently work with external and internal stake holders including the category team, in-stock team, external vendors, and the store teams that you will serve. You will use data to track the effectiveness of the inbound programs as well as areas of opportunity for further training or process innovation.


Key job responsibilities
• Drive the expansion, improvement, and simplification of inbound processes within Amazon Fresh Stores.
• Explore, test, and roll out new store processes.
• Champion these store programs and develop training to allow the inbound programs to scale.
• Monitor store’s execution and progress on key performance indicators. Assess data to make decisions on process iterations.
• Work side by side with store teams to test new initiatives and to understand pain points.
• Collaborate with key internal and external stakeholders to improve processes and communication mechanisms.
• Build respect and credibility with individual contributors, stakeholders, management peers, and executives.
• Create and monitor metrics to demonstrate progress towards goals, provide new insights, and allow for regular updates to senior leadership.
• Innovate on behalf of your customer, identifying and building solutions to reduce labor hours in tasks and improve team efficiency.