We are looking for a talented legal operations program manager with a passion for legal services billing and vendor management. Amazon’s Outside Counsel Management (OCM) team is responsible for managing Amazon Legal’s relationships, pricing, budgeting, spend, billing, and value assessment with outside law firms and legal service providers globally. We continuously invent, own, and innovate on our strategies, programs, processes, mechanisms, and tools to ensure we’re getting as much value as possible in our work with outside counsel and providing a streamlined legal billing function.
OCM aims to be the world's most innovative, customer-obsessed, and transformative OCM organization through bold initiatives, risk-taking, and a relentless focus on simplification and operational excellence.
We are looking for candidates who are innovative, progressive, hands-on, and customer-obsessed with a strong understanding of legal billing and pricing processes.
This position requires strong judgment and practical thinking, the ability to find effective solutions when faced with uncertainty, a passion for operations and process improvement, as well as strong written and verbal communication skills.


Key job responsibilities
Handle all operational and data entry aspects of legal billing, including E-billing account code review, invoice approval in Legal Tracker eBilling system and Amazon systems, invoice routing, and troubleshooting failed payments.
Support vendor management processes, to ensure vendor compliance with billing guidelines and engagement agreements.
Manage and prioritize incoming communications from internal and external contacts globally through email and ticketing systems, ensuring timely and effective responses to inquiries and requests
Update process documents and streamline processes.
Support Amazon’s legal service preferred provider program where needed.
This position reports to the Senior Legal Operations Manager, Outside Counsel Management.