We are looking for a talented legal operations program manager with a passion for legal services billing and vendor management. Amazon’s Outside Counsel Management (OCM) team is responsible for managing Amazon Legal’s relationships, pricing, budgeting, spend, billing, and value assessment with outside law firms and legal service providers globally.

We continuously invent, own, and innovate on our strategies, programs, processes, mechanisms, and tools to ensure we’re getting as much value as possible in our work with outside counsel and providing a streamlined legal billing function. OCM aims to be the world's most innovative, customer-obsessed, and transformative OCM organization through bold initiatives, risk-taking, and a relentless focus on simplification and operational excellence.

We are looking for candidates who are innovative, progressive, hands-on, and customer-obsessed with a strong understanding of legal billing and pricing processes.

This position requires strong judgment and practical thinking, the ability to find effective solutions when faced with uncertainty, a passion for operations and process improvement, as well as strong written and verbal communication skills.


Key job responsibilities
Address legal billing escalations, and lead on more complex strategic legal billing initiatives related to streamlining and automating our processes and ensuring compliance with our requirements.
Define business and systems requirements working with internal and external customers.
Develop change processes associated with program rollout and ongoing support. Design and implement: fixed fee pricing models; innovative strategies for scoping, pricing, and monitoring budgets on large matters; and new approaches to measuring the value of legal services.
Translate data into actionable insights for key program stakeholders.
Handle special projects such as integrating corporate subsidiaries into our processes, addressing engagement agreement issues, and overseeing law firm security compliance.
Support Amazon’s legal service preferred provider program where needed.