Kforce has a client that is seeking a Program Manager in Redmond, WA. Job Responsibilities: * Drive support tickets to resolution. In this role you will help to assess, summarize and submit new support tickets for marketers to our engineering partners * Partner with technical experts and drive issues to a resolution; This is likely to include trouble shooting and leveling up common themes seen in ticketed requests * Responsible for regular communication on the status of the tickets, socializing insights and learnings from the solutions to reduce future escalations in addition to running a weekly meeting on the topic * Aid our team in documenting Platform expansion needs through Business Requirements Documentation; This may include desk research, building expertise in some of our internal tooling systems and articulating technical requirements * Aid in the development and execution of training modules for marketing teams * As new features and functionality become available in our Martech stack, help in developing the trainings and documentation for that feature to educate and train marketers that will use it daily * Maintain and track the team's progress and their annual objectives and goals; This will include gathering data and developing a PowerPoint slide to show progress on monthly and quarterly cadences