At TURN our mission is Improving Lives. Our organization embraces the tenets of client-centered care, and our core values Integrity, Diversity, Mentorship, and Inclusion are at the forefront of everything we do. We hire exceptional individuals seeking meaningful opportunities in a purpose-driven environment.

Title: Program Manager

Region: Escondido, CA

Hours: This is a full-time, Salary position. M-F

Salary: $104,000.00 - $109,000.00

Education: Master’s degree in behavioral science and valid/current BBS registration or license (MFT, LCSW, LPCC) and two years of supervisory experience working in a treatment program or similar work setting required.

Benefits: TURN BHS provides benefits to help you balance your work life and your personal life. For full-time staff (30 hours or more), we offer...

• Generous annual vacation packages and annual sick time

• 11 paid company holidays

• Paid holidays for your birthday and employment anniversary

• Student loan forgiveness programs available for graduates

• Medical, dental and vision benefits available for employees and their families

• Company-paid Life insurance, AD&D, Long-Term Disability insurance

• Pretax Flexible Spending for medical/dental/childcare expenses

• Generous retirement plan contributions

• Employee Assistance Plan for you and your family

• Employee discount programs through LifeMart

• Voluntary benefits-Pet insurance, IDShield, LegalShield

• Company sponsored Wellness Program

• Opportunities for advancement and growth

JOB SUMMARY

Overall program management including contract outcomes, leadership and supervision, clinical operations, training, fiscal and billing controls, EHR, workplace safety, and policies & procedures.

RESPONSIBILITIES

Reasonable accommodation may be made for individuals with disabilities to perform essential job functions.

Oversee direct services, ensuring quality care, and highest professional standards.

Supervise accurate data collection and reporting. Ensure peer review, monitoring of client charts and archiving.

Ensure staff complete timely documentation and meet minimum requirements for direct client billable services as contractually required.

Understand budget and review monthly Billing Files to ensure financial integrity.  

Maintain positive morale and staff cohesion as evidenced by maintaining a cooperative attitude, flexibility, and effective communication and interpersonal skills.

Respond quickly and appropriately to emergencies and crisis intervention.

Timely recruitment and retention of qualified candidates. Provide regular supervision, consistent feedback, and ongoing support.

Liaison with funder(s) and community meetings/committees.

Maintain confidentiality of client’s care.

Facilitate scheduled program meetings. Document agenda and attendance accordingly.

Ensure contract compliance including (as relevant) completion of HIPAA site audit, Statement of Work review, medical records review, maintaining Medi-Cal certification and ensure ongoing, accurate quality assurance systems and improvement practices. Organizes documentation requirements for audit appeals or plans of correction.

Maintain up-to-date marketing materials and ensure accuracy of program website

Other relevant duties as assigned.

QUALIFICATIONS

•            Master’s degree in a behavioral science and valid/current BBS license (MFT, LCSW, LPCC) and two years of supervisory experience working in a treatment program or similar work setting required.

•             Experience providing mental health and/or substance use disorder services preferred.

•            Valid CA driver’s license and current auto insurance per contract requirements required.

•            Cultural competency understanding required. Bilingual preferred.

•            Knowledge of Microsoft Office and EHR software preferred.

•            Excellent written and oral communication skills.

PHYSICAL REQUIREMENTS

These physical demands represent what must be met to successfully perform the essential functions of this position. As mentioned above, reasonable accommodation may be made for qualified disabilities.

☒ Seeing                                             ☒ Hearing                                            ☒ Speaking

☒ Stooping/Bending                             ☒ Working in cramped spaces              ☒ Moving around facility

☒ Moving between offices/clients         ☒ Driving                                            ☐ Climbing

☒ Lifting/carrying heavy items ☒ Pushing/pulling/dragging items         ☒ Standing for long periods

☐ Working outside/underground          ☒ Using hands/fingers                           ☒ Sitting for long periods

I can perform the above functions:

☐ Without accommodation       ☐ With accommodation. If so, please specify:

OTHER DUTIES

This job description isn’t a comprehensive list of activities, duties or responsibilities required for this job. Duties, responsibilities and activities may change at any time with or without notice.