Detroit, MI, United States
15 hours ago
Program Manager - Model e Customer

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? 

Ford’s Model E team is charged with delivering the company’s vision of a fully electric transportation future. Model e is customer-obsessed, entrepreneurial, and data-driven and is dedicated to delivering industry-leading customer experience for electric vehicle buyers and owners. You’ll join an agile team of doers pioneering our EV future by working collaboratively, staying focused on only what matters, and delivering excellence day in and day out. Join us to make positive change by helping build a better world where every person is free to move and pursue their dreams.

In this position... 

As the Program Manager - Model e Customer, you will be in charge of special projects working closely with cross-functional teams. You will lead projects with suppliers and dealerships to support the Model e Customer.

You'll have... 

6+ years of demonstrated experience in leading cross-functional teams with competing priorities.  3+ years leading complex projects with autonomy in an unstructured environment.  Proven relationship building and collaboration skills; ability to influence a diverse group of stakeholders including small to large teams without authority.  Entrepreneurial spirit, persistent, and resilient; methodical thinker with an ability to thrive on and drive change while navigating ambiguity.  Experience creating Key Performance Indicators (KPIs) and associated dashboards to track project performance.  Superior communication and persuasion skills.  Comfort with ambiguity and proficiency in the ability to plan, organize, and drive results in an unstructured environment.  Passion for self-growth and desire to learn new skills and gain knowledge.  Ability to thrive in a dynamic team-based environment. 

Even better, you may have...

Bachelor’s degree Electric vehicle (EV) industry experience is a plus.  Strong interpersonal skills – motivated, positive, and energetic.  Independent self-starter that can hit the ground running and deliver results autonomously.  Adaptable and able to shift priorities quickly.  Strong sense of curiosity and desire to learn and apply new ideas. 

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, vision and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year’s Day Paid time off and the option to purchase additional vacation time. 

For more information on salary and benefits, click here:

https://fordcareers.co/LL6NonHTHD 

This position is a leadership level 6.

Visa sponsorship is not available for this position. 

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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What you'll do...

Program Management 

Partner with Model e Customer team to effectively plan and manage complex, cross-functional projects from the initial ideation through final execution and sustainability.  Lead cross functional team status updates, including integration of special topics, on a regular cadence.  Act as a bridge across teams both internally and externally to Model e Customer, connecting and facilitating clear communication, ensuring interdependencies are understood and planned.  Lead, manage, and develop project management methodologies, standards, and procedures to ensure consistent project delivery and best practices.  Collaborate with key stakeholders to identify project requirements, scope, and objectives.  Be an advocate for agile adoption across the enterprise to enable customer centricity and speed to market.  Manage special requests as needed. 

Communication and Stakeholder Management 

Develop streamlined organizational communication and feedback channels, as part of healthy organizational change management; ensure transparency, awareness, knowledge, adoption, and recognition.  Increase consistency and efficacy across teams, aligning to workforce strategy and business priorities. 

Risk Management 

Exhibit strategic thinking capabilities and dynamic problem-solving skills.  Anticipate bottlenecks, provide critical issue management, articulate risks, trade-offs, and recommended prioritization based on a balance of business needs, constraints, and customer impact.  Address risks with speed. Escalate as required and pull in dependent teams driving towards resolution. 

Continuous Improvement 

Identify and implement process improvements to enhance project delivery and efficiency in the teams.  Drive adoption of agile collaboration tools (e.g., Smartsheet) to establish broader transparency and prioritization of work, in partnership with cross-functional teams. 
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