SummaryPosted: Nov 14, 2024Role Number:200574413Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The People Planning Operations team designs, implements, and supports workforce strategy and management solutions for Apple Retail. We strive to develop intelligent workforce solutions that empower our teams, elevate the customer experience, and drive Apple’s strategic objectives. We are seeking a Program Manager to be a collaborative partner and to work within Global Retail Support to define, design, deliver, and inspire adoption of People Planning Operations programs. Do you excel in program and project management, communicate with ease at all levels, and thrive in an ambiguous environment?DescriptionDescriptionDefine People Planning Operations strategy for Apple Retail. Lead projects and programs to continuously improve customer experience and employee happiness while benefiting Apple through operational excellence, strategic innovation, and solution analysis. You are a positive relationship builder, a natural leader and facilitator, driven, organized and detail oriented. You are adept at facilitating actions and resolving conflicts and can lead through relationship-building and influence. RESPONSIBILITIES: -Drive and influence operational strategy across Apple retail locations -Analyze current processes and procedures to continually seek new efficiencies -Work collaboratively with Retail Leadership and relevant partners to drive consistent store adoption of strategies -Work with reporting team to ensure data is available, accurate and fit for purpose to identify trends in key focus areas that yield actions to improve the business -Partner with communication and training teams to create documentation, training and other engagement materials to support strategies and store performanceMinimum QualificationsMinimum Qualifications3+ years of experience in a program/project management role, or equivalent in workforce management3+ years working on initiatives that impact business performanceStrong data analysis skills with the ability to transition analysis into measurable projectsKey QualificationsKey QualificationsPreferred QualificationsPreferred Qualifications3+ years experience with workforce management operations or technology across topics such as staffing, scheduling, payroll, absence, leave and related topicsDemonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership.Highly effective written and verbal communication skills; ability to distill complexity to be easily internalized for a broad range of audiencesProactive approach to problem solvingProficient in Excel/Numbers, Pages and Keynote applicationsExpert user of Mac OS X, iOS, watchOS, tvOS, and Apple hardwareEducation & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsPay & BenefitsPay & BenefitsAt Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $107,300 and $201,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.