Location: Singapore

Role Overview:

The Program Manager is responsible for planning and managing complex customer projects and for ensuring the successful deployment of Fortinet products. The role spans all customer-facing Fortinet functions and the Program Manager is Fortinet’s primary representative once the sale closes. The Program Manager’s primary goal is to ensure we delight our customers with a technically sound, financially profitable, supportable implementation.

Additionally Program Manager will manage people. We are looking for a candidate, who is highly collaborative and has experience working across cultures. He/She be responsible for developing teams’ capabilities to deliver professional services projects, manage escalations, address grievances, nurture positive working environment and manage a performance of the team.

Responsibilities:

Creates and executes project work plans and revises as appropriate to meet changing needs and requirements. Develops statements of work, WBS, and overall project schedule.  Identifies resources needed and assigns individual responsibilities. Manages day-to-day operational aspects of projects, including scope, schedule, budget and quality.  Effectively applies Fortinet’s methodology and enforces project standards. Minimizes Fortinet’s exposure and risk on projects. Ensures project documents are complete, current, and stored appropriately. Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support to coordinate activities. Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project. Accurately forecasts revenue, profitability, margins, bill rates and utilization. Assures project legal documents are completed and signed. Facilitates team and client meetings effectively. Effectively communicates relevant project information to executive management. Resolves and/or escalates issues in a timely fashion. Understands how to communicate difficult/sensitive information tactfully. People Management, Escalation Management, Performance Management.

Requirements:

Outstanding oral communication and presentation skills. Prior experience of People Management. Experience working with global enterprise, carrier and governmental customers. Strong familiarity with project management software, such as Microsoft Project. Demonstrated experience in personnel management. Experience at working both independently and in a team-oriented, collaborative environment. Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities. React to project adjustments and alterations promptly and efficiently. Flexible during times of change. Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines. Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments. Excellent conflict resolution skills. Ability to bring project to successful completion through political sensitivity. Strong commitment and self-driven individual. Be able to travel as needed (<20%). Bachelor's Degree in technical or management discipline and/ or extensive project management customer relationship management experience.

Fortinet is an equal opportunity employer.
 
We will only notify shortlisted candidates.
 
Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the agency free of any related fees/charges.

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