We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar for Apple and our channel partners. The Retail Operations team guides, motivates, and inspires Retail team members to do their lives’ best work, delivering unparalleled experiences to all who buy and receive products from Apple. We collaborate with partners across Apple to develop Retail Programs, enabling customers to receive their product and services with speed, clarity, and convenience. We are looking for a Support Insights PM to join a passionate team that works tirelessly to elevate the experience at the Genius Bar for our teams, our customers, and Apple. This person will be responsible for working collaboratively and directly with Apple Retail stores to drive execution of repair strategies, limit operational expense and maximise service revenue. This PM will act as a leader responsible for driving Retail Genius Bar performance in a dedicated group of stores and metrics.