Job Summary: The Program Manager-Sickle Cell Program (MSW) is experienced with a solid body of knowledge related to the specialty practice of sickle cell disease management, treatment, and services. Reports to the Director-Sickle Cell Services. Keeps pace with a proactive and progressive management team and effectively coordinates the sickle cell program and related projects. Participates in strategic planning for the sickle cell program. Coordinates with the Sickle Cell Center program director, medical director, administration and Patient Safety and Reliability (PSR) to achieve and maintain a high level of care to patients served at the Sickle Cell Center. Functions as a liaison between patients, families, clinics (internal and external referring clinics), hospital in-patient units, and support services. Utilizes discretion and independent judgement to apply care coordination methodologies and practices for a seamless multidisciplinary approach to whole-person care across the continuum. The Program Manager also acts as a social worker and conducts psychosocial assessments to assist with care coordination. Aids patients and their families in the form of diagnostic evaluation, individual, family & group therapeutic counseling and resource referral. Refers clients to community resources to enhance compliance with a complex long-term medical regimen. These services may be provided for both the LLUMC and LLUCH hospitals. Develops and maintains knowledge of referral resources throughout the service area. Performs the assessment process independently and provides direct and indirect age-specific and developmentally appropriate support to high-risk and complex patients with sickle cell disease and multiple comorbidities. Applies theoretical concepts to social work and care coordination practice and exhibits self-motivation to continually expand knowledge base and skills with a focus in sickle cell disease. Serves as a resource and a liaison among physicians, staff, patients, families, and payors to ensure effective utilization of resources and optimal care coordination. Participates in developing, implementing, and maintaining policies, procedures, protocols, documentation templates, that are parallel with best practices for all aspects of care coordination related to sickle cell disease management. Collaborates with the director in budget preparation, compliance, and program development, implementation, and evaluation. Participates in local and national activities and initiatives to provide educational experiences for healthcare providers, patients, and the community. Develops networks and alliances that promote the sickle cell program while augmenting visibility and enhancing the sickle cell service image. Identifies opportunities for community outreach programs that promote LLUH as a regional resource and center of excellence for sickle cell disease management. Serves as a chair in the LLUH Sickle Cell Center program community boards. Leads and manages community outreach program activities, events, and budgets. Contributes to planning seminars, conferences, and symposiums for educational events related to sickle cell disease. Works collaboratively with the director to maintain program grant and funding, including monthly progress and financial reports. Assists the director with managing grant workplans and budget tracking. In collaboration with the director, the program manager will also participate in grant funder site meetings. Serves in all stakeholder meetings as a representative of the LLUH Sickle Cell Center program. Demonstrates behaviors which supports excellence in customer satisfaction, patient safety and professionalism. Demonstrates expertise in service recovery methodologies and capably resolves issues from dissatisfied customers. Contribute to a work environment of caring and cooperation among a culturally diverse workforce and patient population. Performs other duties as needed.

Education and Experience: Master's Degree in social work. Minimum one-year experience in clinical setting required. Minimum one year of previous counseling experience preferred. One-year experience in an outpatient clinic preferred.

Knowledge and Skills: Knowledge of sickle cell disease management and treatment protocols; proficient competencies in social work.  Able to: read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer and software programs necessary to the position; troubleshoot and calibrate patient care equipment. Relate and communicate positively, effectively, and professionally with others; be assertive and consistent in following and/or enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Think critically; work independently with minimal supervision; perform basic math functions; manage multiple assignments effectively; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Distinguish colors and smells as necessary for patient care; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place/patient care; see adequately to read computer screens, medical records, and written documents necessary to position; discern temperature variances through touch.

Licensures and Certifications: None.