If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you! Reporting to the Director for Programs, the Program Officer will closely work with the Director and field office management to implement a Quality Assurance (QA) protocol to regularly review case file documentation, collect feedback from clients, and ensure the provision of timely and quality services to refugees and immigrants. The Program Officer will closely collaborate with other departments within Global Refuge to support the QA efforts of nationally funded programs. The Program Officer will create and update QA tools for direct city, state, and federally funded programs. The Program Officer will lead training initiatives to support continued quality improvement and strong service provision. This position can be remote with trips to Baltimore and other Global Refuge sites as needed. Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships. Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including: + medical, dental, and vision available on the first day of employment, + professional development, tuition reimbursement, + generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays, + 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave, + company 403(b) contribution of 3%, an additional 7% match which vests immediately, + Family Building benefits for reproductive procedures, adoption/foster care assistance, and + an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment! At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers. DUTIES + Develop and maintain Quality Assurance protocols and materials. + Closely coordinate with headquarters on monitoring and evaluation of related policies and practices. + Lead the creation and standardization of programmatic policies and procedures. + Provide support to Program Managers in oversight of program quality at each field office. + Conduct independent quality assurance reviews in accordance with grant requirements. + Complete detailed summaries of desk and onsite audit results, including recommendations and action plans related to issues of service delivery, documentation, and/or reporting. + Collect client feedback on a systematic basis and analyze results to support program improvements. + Assist with headquarters and funder monitoring preparation, including completion of pre-monitoring questionnaire and drafting of visit agendas. + Assist with various programmatic processes, including program reports, informational materials, and other communications and tools. + Conduct an ongoing evaluation of field office training needs, schedule and coordinate training as necessary, and document the provision and outcomes of training. + Facilitate monthly and periodic cross-field office meetings. + Provide support for funding proposals. + Participate in performance-related goal setting and achievement to meet personal and organizational objectives and goals. + Other duties as assigned by supervisor. QUALIFICATIONS + Undergraduate degree in social work, social sciences, non-profit management, or related field; graduate degree preferred. + A minimum of 3-5 years of experience in non-profit immigration or social services including in program monitoring, evaluation, and training, is highly preferred. + Experience working with resettlement programming and understanding of program requirements are strongly preferred. + Experience working with refugees, immigrants, or limited English speakers. + Strong writing skills, with the ability to write and edit reports and clearly interpret technical requirements. + Possess analytical reasoning and, the ability to interpret and evaluate complex information, while identifying patterns and essential issues. + Experience in interpreting contract compliance, developing and delivering training, and providing technical assistance to service providers and staff. + Strong writing skills, with the ability to write and edit reports and clearly interpret technical requirements. + Ability to establish effective relationships with colleagues and partners. + Proficiency in Microsoft Office applications, database management and project tracking tools, and other computer applications. + Commitment to Global Refuge's core mission and values and an ability to model those values with colleagues and partners; commitment to empowering refugees and migrants. + Experience with and commitment to working in a very diverse workforce. + Ability and willingness to travel nationally up to 25% of the time. Global Refuge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws. We participate in E-Verify. We offer a competitive salary and comprehensive benefits package in an innovative and rewarding work environment. Salaries are based on the latest market data and reflect the education, skills, and requirements for the role. Differentials may exist based on the region and language abilities. Global Refuge has been welcoming newcomers since 1939. Learn more at globalrefuge.org.