ESSENTIAL DUTIES AND RESPONSIBILITIES The Program Operations Manager provides administrative support to staff of the 326 Rockaway Supportive Housing program. Overseeing everyday programmatic and administrative operations. The Program Operations Manager ensures program staff have access to all the systems necessary to complete their work. The Program Operations Manager will: + Provide administrative support to the Program Administrator and all program staff, ensuring proper functioning of program operations + Receive referrals for tenant placement and schedule interviews for incoming tenants + Assist with the planning and implementation of staff trainings, development/programming activities, and other internal/external meetings as scheduled + Manage purchase and distribution of MetroCards, MTA transportation passes and mailing stamps + Organize recreational and social activities and classes, as well as trips, group birthday party celebrations, cultural event, milestone celebrations, and graduation events + Track programmatic impact measures as well as funder required milestones + Complete and submit reports to the program leadership for review and submission to funding source and RiseBoro Board of Directors + Coordinate details of monthly tenant meetings led by Tenant Services Director + Outreach in the community to establish and maintain current and new relationships and partnerships; utilize tenant assessments to determine pertinent partnerships that support tenant goals + Support program operational activities such as audits, work planning session, grant proposals, outreach activities and intake process + Conduct periodic inventory of supplies and place orders, as needed for office supplies as well as program supplies for recreational activities + Order supplies in accordance with program’s designated budget; work with vendors to guarantee on time delivery of program supplies + Coordinate with staff and community partners to establish health and wellness workshops + Coordinate with other RiseBoro departments to ensure program staff have the most up-to-date information and processes for compliance with organizational protocols and proper program functioning + Represent the program in RiseBoro inter-organizational initiatives that strengthen overall program and organizational functions + Lead onboarding processes, including coordinating with IT to ensure appropriate set-up of all new staff on-site and remotely and working with program leadership to develop and implement training schedules for new hires + Assist with the planning and implementation of staff trainings, development activities, and division-wide events; encourage engagement digitally and in-person when appropriate + Coordinate with Admin and the IT Department on providing technology to staff, ensuring both existing and new staff are properly trained with up-to-date Housing systems and any new IT initiatives are successfully implemented across programs (i.e. new phone systems) + Troubleshoot and implement innovative solutions to administrative issues as they arise COMPETENCIES + Detail oriented, disciplined, and organized + Team player and willing to work with a diverse population + Ability to manage time effectively and work independently + Collaborative and creative with entrepreneurial spirit and ability to problem solve and build relationships + Ability to manage multiple tasks simultaneously and execute goals + Ability to maintain confidentiality and use appropriate discretion + Trained in child development, mandated reporting, and family dynamics + Trained in harm reduction and housing first services approaches + Commitment to RiseBoro’s mission of unleashing the potential of communities to thrive, no matter the odds EDUCATION EXPERIENCE + Bachelor’s Degree required + Previous experience supporting teams in a social service setting Qualifications It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.