Pay $17.00 - $19.00/hour

The Program Quality Specialist supports program and administrative operations. This may include gathering and organizing data in support of business needs, managing databases, complete administrative support tasks, and preparing and keeping agency records and files.  This employee may also be assigned to the role of supporting the senior leadership team in managing multiple projects and deadlines.  The role includes assisting with monitoring program operations and issues, coordinating and facilitating communication among team members, and organizing key information. 

 

Core Responsibilities

Assists with maintaining agency databases and filing systems; create reports as needed by program leadership. Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed. Generate and maintain correspondence including letters, memos, forms, reports, logs and charts as required by supervisor or program. Participate as an adjunct member of the program Leadership Team including assisting in scheduling meetings, coordinating the agenda, recording and distributing minutes, and attending meetings as requested. Prioritize conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures.  Develop and manage ways to optimize workflow to achieve high quality care and excellent customer service. Participate in activities that may include meetings, trainings and committees. Ensure compliance with all pertinent government and agency regulations and operating standards.

 

Required Abilities

Basic understanding of clerical procedures and systems such as recordkeeping and filing. Computer proficiency (word processing, spreadsheet) with the ability to create forms, reports, etc. Ability to practice discretion and confidentiality. Excellent written, verbal, listening and communications skills.  Effective time management and organizational skills with a high level of attention to detail. Able to work well under pressure and exercise sound judgment and discretion. Able to multi-task in a fast-paced environment and to adapt easily to shifting job tasks. Able to identify opportunities for improvement and assume responsibility. Able to work independently and as a team player.

 

Qualifications

Associates Degree or three (3) years relevant work experience. Valid NYS drivers license required as work involves travel between agency locations in residential and day programs for the purpose of providing administrative support. 

 

Benefits 

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere.  We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.   

Comprehensive Health/Dental/Vision Direct Deposit Flexible Spending Account (FSA) Retirement Plan 403(b) Life Insurance Voluntary Benefits Employee Assistance Program (EAP) Generous PTO Plans (Sick, Vacation and Employee Leave)  Tuition Reimbursement Service Awards Employee Appreciation Events Employee Discounts

 

Upstate Caring Partners is the premier provider of direct-care services and programs in Central New York for individuals of all abilities and their families.  If you believe in empowering people, Upstate Caring Partners is an excellent place to start or grow your career.  Please visit our careers website to access the full job description located within the job posting.  upstatecpjobs.org 

 

To access a copy of the job description Click Here - Program Quality Specialist