Summary This position is located in the Department of Health and Human Services (HHS), Food and Drug Administration (FDA), Office of Operations, Office of Management and Enterprise Services, Division of Information Governance, which is located in Rockville, Maryland. Responsibilities Lead the provision of case management and operational support of program services to the assigned customer base. Facilitate and ensure quality of program operational services including identification, collection, processing, review, and production of Electronically Stored Information (ESI). Assist program acquisitions, assisting with market research, cost estimates, drafting supporting documentation. Serve as a Program Specialist within the Division of eDiscovery focusing as an eDiscovery liaison between the program and the assigned customer constituency. Guide the development of policy and process, effectively representing customer perspective and interests. Provide planning, coordination, and development assistance on eDiscovery initiatives in support of his/her customers. Apply legal standards applicable to FOIA and Litigation data collection and production, including traditional eDiscovery workflows as outlined in the Electronic Discovery Reference Model (EDRM) and in modern eDiscovery systems used by FDA. Work with contract case management and operational staff, as well as other program staff to develop and track metrics, facilitate the drafting of affidavit and attestation language, and participate in technical and workflow discussions. Provide guidance and training to customers on eDiscovery topics and technology, as well as operational workflows and processes. Requirements Conditions of Employment Qualifications The position of Program Specialist falls under the 0301 occupational series. To qualify for this position at grade GS-13, you must meet Time-in-Grade requirements by 11:59 pm EST on 11/18/2024. Minimum Qualifications: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. The specialized experience must demonstrate one year of full-time work experience , or the equivalent if part-time (for example, an employee working 20 hours per week for a 12-month period should be credited with 6 months of experience.) Experience may have been obtained in either the federal service or its equivalent with state or local government, the private sector, or nongovernmental organizations. GS-13: You must have one (1) year of specialized experience equivalent to at least the GS-12 in the Federal service, which includes designing and performing electronic searches for data; planning and monitoring electronic discovery functions in response to FOIA requests; performing quantitative and qualitative analysis on program processes; providing technical advice on disclosure regulations, laws, and policies; and advising on administrative matters concerning the release of information under the Freedom of Information Act (FOIA). In accordance with Office of Personnel Management policy, federal employees are assumed to have gained experience by performing duties and responsibilities appropriate for their official series and grade level as described in their position description. Experience that would not normally be part of the employee's position is creditable, however, when documented by satisfactory evidence, such as a signed memorandum from the employee's supervisor or an SF-50 or SF-52 documenting an official detail or other official assignment. The documentation must indicate whether the duties were performed full time or, if part time, the percentage of times the other duties were performed. It is expected that this documentation is included in the employee's official personnel record. In order to receive credit for experience in your resume that is not within the official series and grade level of your official position, you must provide a copy of the appropriate documentation of such experience as indicated above. If you are applying based on some other qualifying eligibility (i.e. you are not applying as a current Federal employee), you must meet the specific requirements of the eligibility you are claiming, and must have sufficient past experience to demonstrate that you are minimally qualified for this position. See Unique Hiring Paths on USAJOBS for more information about various ways you may be eligible to apply! PHS Commissioned Corps Officers interested in performing the duties of this position within the Commissioned Corps may apply online to this announcement. Candidates will be referred to (CC) personnel and not as candidates for conversion to a permanent career or career-conditional appointment. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://secure.login.gov/ select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Qualifications are based on breadth/level of experience. In addition to describing duties performed, applicants must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week if part time. As qualification determinations cannot be made when resumes do not include the required information, failure to provide this information may result in disqualification. Applicants are encouraged to use the USAJOBS Resume Builder to develop their federal resume. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must submit supporting documentation to verify your eligibility to apply for this vacancy. For most applicants, an SF-50 will be required. However, if you are applying as a Veteran, individual with a qualifying disability, or a displaced employee, you will be required to provide other supporting documents as applicable. See the Required Documents section for details. Be sure that any files you upload as supporting documentation are free of security or compression features which render such documents unreadable to our system. Education There is no substitution of education for experience for this position. Additional Information For some advertisements, the Food & Drug Administration receives hundreds, even thousands, of applications from job-seekers. Because of this high level of interest, FDA reserves the option of setting an application number limit. When an application limit is set, USAJOBS will close the vacancy at 11:59 pm Eastern Time on either: (A) the day the limit is reached, -OR- (B) the pre-defined closing date of 11/18/2024, whichever comes first. If the limit is reached before 11:59 pm ET, all applications in excess of the limit will continue to be accepted until 11:59 pm ET. The application limit for this advertisement, if applicable, is: 125. For more information about announcement closing, see: https://www.usajobs.gov/Help/faq/job-announcement/expiration/ ADDITIONAL CONDITIONS OF EMPLOYMENT THAT MAY BE REQUIRED Pre-employment physical: No Drug testing: No License: No Mobility agreement: No Immunization: No Bargaining Unit: Yes, 3591 Incentives may be authorized; however, this is contingent upon funds availability. If authorized, certain incentives will require you to sign a service agreement to remain in the Federal government for a period of up to 3 years. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Incentives include the following: moving expenses, recruitment or relocation incentive; student loan repayment, superior qualifications appointment, creditable service for annual leave for prior non-federal work experience or prior uniformed military service, etc. Special Appointing Authorities: If you are applying to this announcement based a special eligibility, such as those for people with disabilities, veterans (or military spouses), or displaced employees under a career transition program, please pay careful attention to the Required Documents section for details on application requirements for each eligibility path, to include supporting document requirements. All requirements must be met by the closing date of this announcement (11/18/2024 ); only education and experience gained by this date will be considered. You must continue to meet all requirements throughout the entire hiring process. This position may require financial disclosure reporting and will be subject to FDA's prohibited financial interest regulation. If you are hired, you may be required to divest of certain financial interests. You are advised to seek additional information on this requirement from the hiring official before accepting any job offers. For more information please visit the FDA Ethics web page: https://www.fda.gov/about-fda/jobs-and-training-fda/ethics. All requirements must be met by the closing date of this announcement (11/18/2024). You must continue to meet all requirements throughout the entire hiring process.