POSITION PURPOSE:
The Program Specialist at a Low Barrier Shelter plays a key role in coordinating and facilitating services for individuals experiencing homelessness. The specialist ensures a safe, supportive environment while providing clients access to essential services with minimal barriers. This role involves direct client engagement, service coordination, data management, and collaboration with community partners. The Program Specialist works with shelter staff to implement trauma-informed care and harm-reduction approaches, focusing on client stability and well-being.
WHAT YOU WILL DO:
Client Support and Engagement:
Assist clients in accessing shelter services, including intake, referrals, and crisis intervention.Build trusting relationships with shelter residents while adhering to trauma-informed and harm-reduction principles.Provide information on community resources such as housing, healthcare, and employment assistance.Address client concerns and provide conflict resolution when necessary.Collaboration and Partnership:
Work closely with shelter staff, volunteers, and community partners to ensure a coordinated response to client needs.Represent the shelter at community meetings and outreach events as needed.Crisis Intervention and Conflict Resolution:
Respond to client crises, de-escalating situations and coordinating emergency services when necessary.Assist in addressing conflicts among residents while promoting a safe and inclusive environment.Compliance and Shelter Operations:
Ensure shelter rules and guidelines are adhered to by clients while maintaining a low-barrier approach.Contribute to maintaining a clean, safe, and supportive shelter environment.Assist in conducting regular safety checks and monitoring facility security.MINIMUM QUALIFICATIONS:
Bachelors in Human Services or related field OR High School Diploma/Equivalency and 4 years of job-related experience working with persons experiencing homelessness or mental illness in a residential setting.Act 33/34/73 clearancesPre-Employment Drug ScreenStrong interpersonal and communication skills.Ability to work in a fast-paced, dynamic environment and handle crises effectively.Experience working with diverse populations, including individuals with mental health or substance use disorders.POSITION HIGHLIGHTS AND BENEFITS
Work Schedule: This is a Non-Exempt (hourly) position
Full Time 37.5 hours: Daylight Hours 7a-3p
Work schedule may vary according to program need.
Great Benefit Package: (Benefits start Day 1 of employment); 403B with employer match; Paid Time Off (PTO); Medical, Dental, Vision’; Life Insurance; Paid Holiday Days’; Plus more………
ABOUT PITTSBURGH MERCY
We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care.
Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance abuse; Physical health needs; Intellectual disabilities; Traumatic events or circumstances, including homelessness
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.