Responsibilities : + Program Support Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability. Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. Coordinates incoming language translation and/or reviews requests of the client's member materials. Interacts directly with members and providers to coordinate and book face-to-face interpreter requests with contracted interpreting vendors. Coordinates the timely vending and completion of Alternative Format material, such as Braille, Audio, and Large Print, with contracted vendors. Coordinates the vending of professional translation and review services in one or more the client's threshold languages. Assists in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits and evaluations regarding the client's C&L program. Reviews, researches and responds to member grievances related to contracted vendor issues. + Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability. + Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department. + Coordinates incoming language translation and/or reviews requests of the client's member materials. + Interacts directly with members and providers to coordinate and book face-to-face interpreter requests with contracted interpreting vendors. + Coordinates the timely vending and completion of Alternative Format material, such as Braille, Audio and Large Print, with contracted vendors. + Coordinates the vending of professional translation and review services in one or more client’s threshold languages. + Assists in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits and evaluations regarding the client's C&L program. + Reviews, researches and responds to member grievances related to contracted vendor issues. + Administrative Support Processes vendor invoices for translation and interpreter services timely and accurately. Reviews, analyzes, and interprets regulations and internal/external policies and procedures related to cultural and linguistic services. + Processes vendor invoices for translation and interpreter services timely and accurately. + Reviews, analyzes, and interprets regulations and internal/external policies and procedures related to cultural and linguistic services. + Completes other projects and duties as assigned. Minimum Qualifications : + High School diploma or equivalent required. + 2 years of experience in project coordination, translations or interpreting services required. Preferred Qualifications : + Bachelor’s degree in a health care related field or cultural and linguistic studies. + 2 years of experience in health maintenance organization (HMO), Medicare, Medi Cal/Medicaid and health services. + 1 year of experience with a health plan or working with culturally diverse populations. + Professional education in project management, translation, interpretation or cultural competency training. + Experience in managed care and/or government programs. + Bilingual in English and in one of client's defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese).