Summary This position is situated in the Primary Care Service and is under the direct supervision of the Administrative Officer to the Chief of Primary Care Service. This position provides support for the various programs in Primary Care Service including, Community Based Outpatient Clinics (CBOCs), Emergency Department, Women's Health, Audiology and Telephone Care Sections. Responsibilities This Program Specialist, Automated Data Processing Application Coordinator (ADPAC), position is located in the Primary Care Service at the VA Central California Health Care System (VACCHCS), in Fresno, CA and is under the direct supervision of the Administrative Officer to the to the Chief of Primary Care Service. This position provides support for the various programs in Primary Care Service including Community Based Outpatient Clinic (CBOCs), Emergency Department, Women's Health, Audiology and Telephone Care Sections. This position is a vital aspect in the Office of the Service Chief and requires that the person is capable of working well with numerous health care professionals and other administrative staff and has the ability to perform in a stressful environment/situation. An important aspect of this position is the ability to be flexible in the changing needs of VACCHCS, including compliance of facility performance measures, and providing the best customer service to Veterans and employees. Major duties include, but are not limited to: - Creating tracking tools, monitor for trends, prepare and analyze specific reports regarding efficiency, satisfaction of all areas of the service and subspecialty clinics and function as the ADPAC for over 160 employees. - Responsibility to conduct clinic scheduling management, coordination, and analysis and collates all reports as part of the performance improvement efforts of the organization. - Independently create, generate, analyze, and collate various reports to be made available for the service and according to the unique needs of each area - Coordinating information and physical security needs for the service. - Coordinating service requests for software development, modification or enhancement. - Using knowledge of health care system service administration, the incumbent is responsible for independently solving specific, assigned, unassigned, unprecedented complex problems as it arises. - Independently develops procedures and systems for establishing and accessing the effectiveness of reports, data collection and reporting. - Generating and monitoring the missed opportunity rates, productivity reports, analysis of data collected regarding all reports related to performance measures. - Planning, analyzing, evaluating, and making recommendations for improving efficiency of internal administrative processes. - Responsibility for the overall coordination of all computer information needs of employees, resident physicians, contract physicians and nurses. - Coordinating equipment replacement/installation with all other service, i.e. IRM, etc. - Providing continual training and access and coordinates all computer needs of all areas of the service sections. Work Schedule: Full-time, Monday - Friday, 8:00 am to 4:30 pm Position Description Title/PD#: Program Specialist (ADPAC)/PD #023790; 023780 Telework: May be available on a ad-hoc basis Virtual: This is not a virtual position Recruitment/Relocation Incentive: Not authorized Financial Disclosure Report: Not required PCS Relocation Allowances: Not authorized Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/23/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade (TIG) requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5, for a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. NOTE: If you have not held a GS grade at any time in the past 52 weeks (i.e., you are a Wage Grade employee) or you are using VRA or Schedule A appointing authority, you are an exception to this rule. If you are an exception to the TIG requirement, you must still meet the below minimum experience/education requirements for the position. Grade Level Minimum Experience and/or Education Requirements: GS-7 Grade Level: SPECIALIZED EXPERIENCE: Applicants must possess at least one year of specialized experience equivalent to at least the next lower grade level in the normal line of progression for the occupation. This experience must have been equivalent to at least the GS-7 level in Federal service and MUST be clearly detailed on your resume to be found qualified for the position. Examples of qualifying specialized experience includes: (1) Creating and utilizing tracking methods/tools for a specific clinical program area; (2) Monitoring and analyzing data/reports for trends within a clinical program area; (3) Preparing reports to measure performance improvement within clinical program area; (4) Managing/sponsoring a program area involving access for clinical personnel; (5) Educating/training staff on various clinical systems/software programs. OR EDUCATION: One (1) full year of graduate level education beyond a bachelor's degree (normally 18 semester hours); OR Superior academic achievement. (Copy of unofficial transcripts required) OR COMBINATION OF EDUCATION AND EXPERIENCE: A combination of experience and education may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentage must equal at least 100 percent to qualify. For example, an applicant who has 9 semester hours of graduate level education (i.e., 50% of graduate education required) and 6 months of creditable experience (i.e., 50% of the required experience) would equal 100% of the required experience/education to qualify for the GS-7 grade. (Copy of unofficial transcripts required) GS-9 Grade Level: SPECIALIZED EXPERIENCE: Applicants must possess at least one year of specialized experience equivalent to at least the next lower grade level in the normal line of progression for the occupation. This experience must have been equivalent to at least the GS-7 level in Federal service and MUST be clearly detailed on your resume to be found qualified for the position. Examples of qualifying specialized experience includes: (1) Creating and utilizing tracking methods/tools to monitor clinic trends and efficiency; (2) Independently prepares and analyzes various reports to measure performance improvement within clinic wait times; (3) Managing/sponsoring system and program access requests for clinic staff; (4) Proving continual education and training for staff on clinical software programs used for patient tracking. OR EDUCATION: Master's or equivalent graduate degree; OR two full years of progressively higher-level graduate education leading to such a degree; OR LL.B. or J.D. in a related field that meets the requirements for GS-09. (Copy of unofficial transcripts required) OR COMBINATION OF EDUCATION AND EXPERIENCE: A combination of experience and education may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required; then determining the applicant's education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentage must equal at least 100 percent to qualify. You cannot use the first 18 semester hours of graduate education for the GS-09 grade level (which equates to one year). For example, an applicant who has 27 semester hours of graduate level education (i.e., 50% of graduate education required) and 6 months of creditable experience (i.e., 50% of the required experience) would equal 100% of the required experience/education to qualify for the GS-9 grade. (Copy of unofficial transcripts required) An unofficial copy of your transcript must be submitted with your application if you are basing all or part of your qualifications on education. You will be rated on the following Competencies for this position: Analysis and Problem Solving Critical Thinking Database Management Systems Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Your resume MUST include the following: grade level for each position held (if applicable), the to/from month and year for each position held, and the number of work hours per week, (i.e., GS-7, 03/2009 - 06/2011 (or Present), Full-time (or Part-time, 20hrs/week)). PHYSICAL REQUIREMENTS: The work is sedentary in nature. Manual dexterity is required in operation of a personal computer. The work sometimes requires walking, standing, bending, lifting or carrying light items such as paper, books and charts. WORK ENVIRONMENT: Most work is performed in an office setting. Occasional visits to various patient care areas and ambulatory care staff meetings may be required. No special precautions or protective clothing are needed. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.