We want you to join our team! We need deeply compassionate, committed and highly talented staff. The Woods organization is guided by their mission to support children and adults with disabilities or challenges to achieve their highest potential and independence through innovative and individualized approaches that promote learning and personal fulfillment. Benefits Medical, Dental, Vision Insurance Life and Disability Insurance PTO- Paid time off On-site FREE medical center 403b retirement plan Continuing education programs Tuition assisted program Career growth opportunities Salary: $41000 - $50000 / year depending on experience/education Job Summary The Program Supervisor is responsible for daily supervision of Direct Support Professional in a residential setting. Staff Relations Create a safe work environment that promotes open communication in which staff feel safe in reporting concerns Communicate effectively both verbally and in writing Seek staff’s input, encourage creativity, and empower staff to make decisions Facilitate staff teamwork Encourage staff to maintain appropriate boundaries between personal and professional issues Teach, coach, counsel, and provide feedback and support to staff in achieving direct support competencies Facilitating and Supporting Individual Relations Maintain contact with supported individuals, their families, and team members Evaluate quality of supports to the individual and make recommendations for improvements Have knowledge of available resources within the organization and advocate for services that would benefit the individuals served Educate communities about people with developmental disabilities and promote positive community relations Ensure professional working relationships with licensing inspectors, auditors, and placing agency staff Program Planning and Monitoring Monitor implementation of individual service and behavior intervention plans and provide feedback to staff Provide input for individual’s goals Implement all required systems and procedures to ensure individuals receive their required level of supervision Review incident reports, make required notifications, and follow up as necessary Ensure active engagement of individuals by direct care staff Conduct regular observations of each assigned home to monitor staff performance as it relates safety standards, therapeutic milieu, individual education, adherence to level of supervision, and other relevant treatment standards Personnel Management Interview potential staff and make recommendations for hire Complete supervisory follow up on staff injury reports; address any concerns and report pertinent observations to the manager Provide feedback to staff on performance, complete performance reviews, and issue disciplinary action when necessary Attend all employee relations related meetings as required (i.e. unemployment hearings) Have a working knowledge of HR policies and procedures and seek consultation when necessary Plan special events and activities with input from staff and individuals Communicate with other supervisors and support personnel (i.e., secretarial, finance/billing, dietary, transportation, facilities, purchasing, human resources, and health services) to effectively resolve concerns Listen and respond to staff questions and crises and follow up as needed Initiate discussions and facilitate debriefing sessions with staff following the use of emergency restraint and other significant incidents Demonstrate ability to prioritize tasks and delegate appropriately Manage personal stress Respect the confidentiality and privacy of staff Monitor, report, and address employee job satisfaction and morale as well as staff turnover Leading Training and Staff Development Activities Inspire, motivate, teach, coach and counsel staff to achieve high levels of performance Attend in-service training and work with direct supervisors to develop a personal development plan Provide orientation and on-the-job training to new staff and ongoing staff training to all staff including but not limited to the sharing of appropriate training resources and trainings related to individual specific needs Solicit feedback from staff, individuals and their families on staff training needs Identify training opportunities for direct support staff Maintenance Identify, report, and follow up on repairs and maintenance tasks Identify emergency safety issues and ensure immediate reporting and follow up Delegate, monitor, and ensure that routine household tasks are completed and meet expectations Complete regular home inspections as directed by the manager Complete regular inspections of home/program safety equipment at predetermined frequencies. To include fire systems, door/window alarm systems, delayed egress systems. Health and Safety Issues Ensure that staff are trained and follow infection control procedures and have all needed supplies Ensure that staff are trained in the Emergency Preparedness Plan and have opportunities to practice as appropriate Monitor individuals for physical and mental health-related issues and ensure timely reporting of concerns Facilitate and ensure that individuals attend all routine medical, dental, and therapeutic appointments Assist in providing first aid and facilitate emergency medical appointments Conduct fire and emergency drills and follow up with concerns as needed Review menus with dieticians and ensure individuals receive proper diets Financial Activities Assist individuals in completing bank transactions Ensure that individual personal needs are met by advising the manager/program specialist of identified needs Manage petty cash spending as directed Scheduling and Payroll Develop staff schedules Prepare shift assignment sheets to include staff-individual assignments, supervision requirements, day program assignments, and other relevant appointments Ensure staff document on assignment sheets their understanding/acceptance of duties and responsibilities Monitor staff use of electronic time record Approve staff use of use of accrued time and secure staff to fill resulting vacancies Monitor attendance and punctuality of employees and issue disciplinary action in accordance with Woods’ policy Day and Residential Program Supports Ensure regular and effective communication between day and residential program management staff Give and receive information via the 24-hour log and share information with staff, as needed Ensure adequate staffing is provided to day programs Respond and assist with emergency situations that occur at the day programs Policies, Procedures and Rule Compliance Maintain knowledge of and ensure compliance with licensing and monitoring regulations Maintain knowledge of and ensure compliance with Woods’ policies and procedures Ensure consistent implementation of systems to ensure compliance with all policies and procedures Respond to identified issues in licensing reviews and audits Solicit input from individuals and their supports in developing procedures Office Work Maintain professional and respectful communications Respond promptly to all communications (telephone calls/messages, email, pages) Ensure written communications are concise and grammatically correct Complete required paperwork and adhere to deadlines Demonstrate a good working knowledge of the computer and its use for work-related tasks as well as the ability to complete other various office tasks such as photocopying and filing Minimum age: 21. A demonstrated ability to appropriately acknowledge and respond to the multiple needs of the population served is required; effective communication and interpersonal skills are essential. Prior supervisory experience preferred. Must be able to lift 50 pounds, pursue clients on foot, physically restrain (with appropriate training), bend, squat, and reach. Must be able to stand for several hours at a time. Prior to employment, medical certification and child abuse clearances are required. Must possess a valid drivers’ license. Education Level 1 Associate’s degree (or 60 credit hours) and at least 1 year experience working with children or in a human services field Level 2 Bachelor’s degree from an accredited college or university and at least 6 months experience working with children or in a human services field Level 3 Master’s Degree from an accredited college or university and at least 6 months experience working with children or in a human services field About Woods Services Woods Services is a Pennsylvania and New Jersey-based non-profit population health network and advocacy organization that along with its six affiliate organizations provides life-long innovative, comprehensive and integrated health, education, housing, workforce, behavioral health and case management services to more than 22,000 children and adults in the intellectual and developmental disability, child welfare, behavioral and brain trauma public health sectors who have complex and intensive medical and behavioral healthcare needs. Our Langhorne campus is home to 550 residents, and provides outpatient and day programs.