Job Title: Program Manager

FLSA Status: Full Time - Exempt 
Reports to: Shelter Director

Schedule: FT, varies
Supervises: Assistant Director

Rate of Pay: $55,000k annually

Close Date: 11/06/2024

Benefits: Standard; Full-Time, Exempt employees are eligible for but not limited to the following:

Health, vision, dental, life as well as voluntary life and disability insurance Sick leave benefit – 1 day per month, 12 sick days per year (accrual and availability begins at hire) Vacation benefit – 20 vacation days per year, accrued at the rate of .0769 hours for each hour worked (accrual begins at hire but may not be used until the completion of six months of employment) One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment) Pension Plan (after one year of continuous service) Voluntary Tax-Deferred Annuity Plan (403(b)plan)

 

Function: The Program Supervisor is responsible for assisting the Shelter Assistant Director in the day-to-day operations of the congregate and non-congregate shelters. The primary responsibility of this position is providing leadership and supervision to the staff, volunteers, and clients during the evening and overnight, including training, safety, policies and procedures, HR and personnel related items, and scheduling, bringing items of concern to the attention of the Assistant Shelter Director. This individual will also be the representative and advocate for the shelter, and the Salvation Army, at all assigned and appropriate community meetings and activities. The individual in this position will seek insights and understanding of the people we serve, to determine the needs we may address and to aid people in changing the pattern of their lives to function more effectively in society. This individual will fill in during evening shifts when management is on leave, which may include weekends.

Duties and Responsibilities

Assist the Shelter Director and Assistant Director in the day-to-day operations of the shelter Provide direct oversight to the overnight shelter staff, volunteers and clients, including training, safety, policies and procedures, HR and personnel related items and scheduling. Report any incidents or concerns to the Director and Assistant Director, completing required paperwork and reporting requirements. In coordination with the Director and other staff, maintain client record files and client reports Perform the duties, in accordance with The Salvation Army guidelines Work to support Case Management programs as directed Exercise initiative and judgement in approaching problems and creating realistic solutions in the shelter Maintain on-going professional relationships in all interpersonal contacts (note confidentiality requirements)

Experience, Skills, Qualifications

Commitment to the mission of The Salvation Army
Strong communication and people skills
Demonstrated history of providing professional, effective case management services Competent in providing a positive, solution-focused approach to working with troubled program participants
Able to conceptualize, teach and model case management skills, including motivational interviewing and trauma informed care.
Experience providing supervision to staff.
Desire to serve others by building on their strengths
Competent in working independently within clear parameters in a team environment

 

Education

High School diploma or G.E.D. required. Bachelors in Social Services, Human Services, or other related fields preferred. Work experience commensurate with the duties and responsibilities. Minimum 2 years experience in working with vulnerable populations.

Driving

If the position requires driving: Must be minimally 21 years of age and possessing a valid in-state Driver's License

Background Check

Continued employment will be contingent upon a biennial (every two years) background check that is processed in accordance with The Salvation Army’s policies.

 

Physical Requirements

 Ability to maneuver. Ability to remain in a stationary position Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

 

A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.