Program Supervisor II Location:Los Angeles, CA Job ID:2927 Salary:$29.88 - $31.45 Per Hour Area of Interest:Program Management Division:Adult Services Shift Type:Day About Us: VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America Los Angeles is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans- services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org. PAY RATE: $29.88- $31.45 Per Hour BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits JOB SUMMARY AND PURPOSE The Program Supervisor II provides experience-based competencies and administrative assistance to further efforts of the program staff to fulfill the contracted goals and objectives. DUTIES AND RESPONSIBILITIES + Achieve grant objectives by supervising the program staff, providing expertise, and monitoring service delivery, while providing information to the Director, highlighting progress in reaching goals; + Coordinate day-to-day operations of program service providers, overseeing intake, creation of service plans and delivery of services to clients; + Conducts weekly case conferencing and monthly case files audits to assure participant records are complete and accurate; + Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program procedures; + Assist Director with implementing policies, procedures and forms that facilitate the effective operation of intensive case management and delivery of high-quality services - train and mentor staff; + Coordinate outreach and collaboration efforts with community partners and stakeholders + Other duties as assigned Qualifications REQUIREMENTS: + Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications EDUCATION: + Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years). EXPERIENCE: + 2 years of supervisory experience in a social services organization (leading programs, projects, or staff) PREFERRED QUALIFICATIONS: + Master of Social Work or discipline related to Program services + Prior experience as a supervisor or team leader managing (5) or more individuals + Experience with managing public contacts (e.g. HUD ESG, SAMHSA) + Experience with report development for public funders + Knowledge about community resources + Experience with HMIS and other relevant databases used by partner service providers + Ability to work with people from various backgrounds and/or limited English capabilities Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.