Program Supervisor II Print (https://www.governmentjobs.com/careers/northcarolina/jobs/newprint/4805290) Apply  Program Supervisor II Salary $58,613.00 - $102,574.00 Annually Location Nash County, NC Job Type Permanent Full-Time Job Number 25-00907 Department Dept of Transportation Division Division of Motor Vehicles Opening Date 01/31/2025 Closing Date 2/6/2025 11:59 PM Eastern Job Class Title Program Supervisor II Position Number 60029836 Section DMV/Vehicle Services Director’s Office Salary Grade NC17 + Description + Benefits + Questions Description of Work This position with NCDOT offers fullState (https://oshr.nc.gov/state-employee-resources/benefits) Benefits, competitive salaries and many career development opportunities. The purpose of this position is to provide administrative direction and support for the 2 Customer Contact Centers, the Field Operation Support (STARS Help Desk) as well as Renewal, Title, and Plate Unit (RTP) within the Vehicle Services Section. This position communicates with each of these sections in directing their daily operations and is responsible for the development of methods and procedures to ensure efficient customer service is provided. Each section must operate observing the General Statutes, Federal and State guidelines as it relates to the unit. This position will provide assistance and resolve any technical or customer inquiries related to the sections within Vehicle Services. This position will represent Vehicle Services on Division projects by providing information delivery related to section policy and procedures, proposals and historical data. This position will provide analysis of section data that related to transactions and services that are monitored and measured for trends. This position works independently under the general direction of the Program Analyst II of Vehicle Services. This position is required to address the General Assembly Committees to answer questions regarding legislation and the impact on Vehicle Services and the overall image of the Division. This position must research and provide background and query information to members of the General Assembly and their staff to assist in drafting proposed legislation. This position evaluates all proposed legislation along with DOT-IT to determine if the implementation plan may be met and the DOT-IT impact on the registration systems. The program area for this position includes one or more of the following: Customer Contact Center, Field Operations Support Help Desk, Renewals, Titles and Plates, DMV customer service, applying and/or explaining Motor Vehicle General Statues and DMV rules and regulations. Knowledge, Skills and Abilities / Competencies Applicants must submit an application that clearly reflects work experience that demonstrates the following: + K nowledge of motor vehicle laws and procedures. + Experience comprehending, analyzing, and interpreting organizational and procedural problems on both an intra and interagency basis and exercise judgment and discretion establishing, applying, and interpreting a wide range of administrative policies and procedures. + Experience supervising preparation of detailed and comprehensive reports and to present facts clearly and concisely to agency management and members of the executive and legislative branches of State Government. + Experience establishing and maintaining effective working relationships with department personnel, officials, and the general public. + Experience creating written correspondence. Management Preference: Experience in overseeing operations for a diverse public or private organization/unit. Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail. Bachelor’s degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment, or an equivalent combination of training and experience. Supplemental and Contact Information Sharon Ashe 919-615-7231 Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application. NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted. NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types. For permanent and time-limited appointments: Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation. 01 I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.) + Yes + No 02 Which of the following best describes your level of knowledge of motor vehicle laws and procedures? + None + Basic + Intermediate + Thorough 03 Explain how you have knowledge of motor vehicle laws and procedures. 04 Which of the following best describes your level of experience comprehending, analyzing, and interpreting organizational and procedural problems on both an intra and interagency basis and exercise judgment and discretion establishing, applying and interpreting a wide range of administrative policies and procedures? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3-4 Years + 4-5 Years + 5 or More Years 05 Explain how you have experience comprehending, analyzing, and interpreting organizational and procedural problems on both an intra and interagency basis and exercise judgment and discretion establishing, applying and interpreting a wide range of administrative policies and procedures. 06 Which of the following best describes your level of experience supervising preparation of detailed and comprehensive reports and to present facts clearly and concisely to agency management and members of the executive and legislative branches of State Government? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3-4 Years + 4-5 Years + 5 or More Years 07 Explain how you have experience supervising preparation of detailed and comprehensive reports and to present facts clearly and concisely to agency management and members of the executive and legislative branches of State Government. 08 Which of the following best describes your level of experience establishing and maintaining effective working relationships with department personnel, officials, and the general public? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3-4 Years + 4-5 Years + 5 or More Years 09 Explain how you have experience establishing and maintaining effective working relationships with department personnel, officials, and the general public. 10 Which of the following best describes your level of experience creating written correspondence? + None + Less than 1 Year + 1-2 Years + 2-3 Years + 3 or More Years 11 Explain how you have experience creating written correspondence. Required Question Employer State of North Carolina Website http://www.ncdot.gov/ Apply Please verify your email addressVerify Email