Summary This position is located in the VA Caribbean Health Care System VACHS Outpatient Clinics, Home Based Primary Care Programs (HBPC) at San Juan Puerto Rico, and manages the daily operations of HBPC Office including a variety of administrative, research, program management, and serve as a liaison between the HBPC and Information Technology (IT) as well as the administrative assistant to the Chief Nurse for Home and Community Base Services. Responsibilities Major duties and responsibilities include but are not limited to: Provides administrative support to Home Based Primary Care (HBPC). Responsible for the routine clerical, copying and electronic record maintenance for the program, and maintained all required files. Assists in the management of manuals and/or automated information systems. Serve as a liaison between HBPC and Information Technology (IT) for aspect related to computers and electronic devices used in HBPC. Performs primary user support for the Program and diagnostic daily operating problems with electronic equipment, computer software and hardware. Operates personal computer and use software packages e.g., Microsoft Excel, Words, Power Point, Access, Exchange, and Windows Operating System. Request, receives, and coordinates installation for hardware and software. Responsible to assist staff in correcting errors in event capture data entry to assure smooth transmission. Coordinates service requests for software development, modification, or enhancement. Request all computer access, medical equipment, supply and needs for new employee. Preparing minutes and agenda for meeting and conferences call. Assists in conducting reviews and analysis of data reported through multiple systems related to workload, to ensure the information is accurate, timely and available. Responsible for processing and arranging mail delivery. Orders and maintains supplies for HBPC Program. Assist and coordinate medical appointments, maintains schedules, cancelations, waitlists, and checkouts for HBPC patients. Responsible for timekeeping and maintain daily time and attendance for all HBPC Staff. Work Schedule: Monday-Friday, 7:00am-3:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (OA)/PD03360A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/27/2024. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Typing Requirement- The Program Support Assistant (Office Automation) requires incumbent to type 40 words per minute (WPM). Driver's License: A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore; please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License. SELECTIVE PLACEMENT FACTOR(S) 1. Proficient in spoken and writing English Language. 2. Proficient in spoke Spanish Language. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Assists in the management of manuals and/or automated information systems. Collecting, compiling, and tracking facts, data and information program backgrounds for meetings, hearings, briefings, and reports; entering, documenting, and reporting workload data for data validation and performance improvement. Performing primary user support for the program and assist staff in troubleshooting of technology, conducting reviews and analysis of data reporting through various systems relating to workload. Communicating effectively and providing excellent customer service skills to all local and National Home Care Programs, both written and orally. Establishing and maintaining program files and patient records, operating personal computer, and utilizing various software, and computer programs. You will be rated on the following Competencies for this position: Analysis and Problem Solving Client Orientation Computer Skills Public Service Motivation Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary, requires walking, bending, sitting, standing, and carrying light objects such as papers, books, small parts or driving and automobile. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.