Summary This position is located in the VA Caribbean Health Care System VACHS Outpatient Clinics, Home Based Primary Care Programs (HBPC) at San Juan Puerto Rico, and manages the daily operations of HBPC Office including a variety of administrative, research, program management, and serve as a liaison between the HBPC and Information Technology (IT) as well as the administrative assistant to the Chief Nurse for Home and Community Base Services. Responsibilities Major duties and responsibilities include but are not limited to: Provides administrative support to Home Based Primary Care (HBPC). Responsible for the routine clerical, copying and electronic record maintenance for the program, and maintained all required files. Assists in the management of manuals and/or automated information systems. Serve as a liaison between HBPC and Information Technology (IT) for aspect related to computers and electronic devices used in HBPC. Performs primary user support for the Program and diagnostic daily operating problems with electronic equipment, computer software and hardware. Operates personal computer and use software packages e.g., Microsoft Excel, Words, Power Point, Access, Exchange, and Windows Operating System. Request, receives, and coordinates installation for hardware and software. Responsible to assist staff in correcting errors in event capture data entry to assure smooth transmission. Coordinates service requests for software development, modification, or enhancement. Request all computer access, medical equipment, supply and needs for new employee. Preparing minutes and agenda for meeting and conferences call. Assists in conducting reviews and analysis of data reported through multiple systems related to workload, to ensure the information is accurate, timely and available. Responsible for processing and arranging mail delivery. Orders and maintains supplies for HBPC Program. Assist and coordinate medical appointments, maintains schedules, cancelations, waitlists, and checkouts for HBPC patients. Responsible for timekeeping and maintain daily time and attendance for all HBPC Staff. Work Schedule: Monday-Friday, 7:00am-3:30pm Position Description Title/PD#: Program Support Assistant (OA)/PD03360A Physical Requirements: The work is sedentary, requires walking, bending, sitting, standing, and carrying light objects such as papers, books, small parts or driving and automobile. Requirements Conditions of Employment Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement.12/27/2024. Typing Requirement- The Program Support Assistant (Office Automation) requires incumbent to type 40 words per minute (WPM). Driver's License: A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore; please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License. SELECTIVE PLACEMENT FACTOR(S) 1. Proficient in spoken and writing English Language. 2. Proficient in spoke Spanish Language. GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Assists in the management of manuals and/or automated information systems. Collecting, compiling, and tracking facts, data and information program backgrounds for meetings, hearings, briefings, and reports; entering, documenting, and reporting workload data for data validation and performance improvement. Performing primary user support for the program and assist staff in troubleshooting of technology, conducting reviews and analysis of data reporting through various systems relating to workload. Communicating effectively and providing excellent customer service skills to all local and National Home Care Programs, both written and orally. Establishing and maintaining program files and patient records, operating personal computer, and utilizing various software, and computer programs. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no educational substitution for the GS-06 level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.