**Job Type:** Regular **Time Type:** Full time **Work Shift:** Day (United States of America) **FLSA Status:** Exempt **When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.** **Job Description:** + **Benefits that start Day -1!** + **Schedule: 40 Hours, Monday - Friday (Days), with rotating on call** In collaboration with the Management Team, the Program Support Manager is responsible for the oversight of the administrative operations of the Treatment Center facility. The Program Support Manager provides professional support to the Treatment Center Leadership team by ensuring the programs and facility run efficiently. The Program Support Manager provides supervision to staff and facilitates structured milieu routines in the context of the program’s treatment philosophy, license, and organization policies. **Essential Functions & Responsibilities:** + Assists Management Team in overseeing staffing and assures adequate coverage on all shifts; provides support in maintaining a fluid shift schedule and coordinates with the appropriate supervisors. + Provides professional assistance to leadership team with the implementation of changes within the program(s) to enhance the operations of the treatment center and client experience. + Provides direct supervision to Recovery Specialist staff and the kitchen manager. Continuously assesses learning needs of staff and provides training as needed. + Responsible for accounting for completion of all required shift documentation and record keeping in accordance with organization policies and procedures. + In conjunction with the Management Team, assumes responsibility for development and administration of standards and procedures related to personnel, including staff development, physical facilities, and budget when applicable. + In conjunction with the Management Team, participates in both developing and implementing program policies. + When appropriate, assists with screening of new referrals; assures new residents are welcomed and oriented to the program. When appropriate participates in the intake process. + Works collaboratively with staff and clients to model and coach de-escalation techniques. The Program Support Manager is considered an integral part of the core team for safety in the residential setting. + Participates in daily interdisciplinary team meetings and regular leadership team meetings. + Participates in rotating after hours and weekend on-call. + Attends supervision and integrates feedback into work performance. + Other duties as assigned. **Qualifications & Education:** + High School diploma or general education degree (GED) required, bachelor’s degree preferred. A minimum of three years of experience in a comparable setting required. Three years of supervisory experience required. An equivalent combination of experience and education. + Strong knowledge of the principles of management, including program planning, staffing, and budgeting are helpful. + Must demonstrate ability to relate and desire work with a diverse population in a sensitive manner, an interest and willingness to work in a multicultural setting and must share a customer service orientation. Manages difficult or emotional situations; responds promptly to client needs. Focuses on solving conflict, not blaming and maintains confidentiality. + Computer literacy in standard desktop applications such as Outlook, Word and Excel or willingness to learn. **As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment. Learn more (https://www.bilh.org/newsroom/bilh-to-require-covid-19-influenza-vaccines-for-all-clinicians-staff-by-oct-31) about this requirement.** **More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.** **Equal Opportunity** **Employer/Veterans/Disabled**