Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a CSS Apps DBA you are expected to be an expert member of the problem-solving/incident management team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. 

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. In addition, should be experienced with Oracle*s core products, applications, and tools.

Responsibilities

Senior Principal CSS Applications Lead

Are you a creative engineer who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our CSS Database Engineer. If you have a passion for innovation in tech, we want you on our team!

Oracle is a technology leader that’s changing how the world does business – and our Customer Success Services (CSS) team supports over 6,000 companies around the world.  Join the team of highly skilled technical experts who build and maintain our clients’ technical landscapes through tailored support services.

 

What you will do

Perform standard DBA support tasks for multiple instances, multiple servers, multiple customers, and multiple interfaces Meet service level agreements for production support response and resolution. Experience with Oracle EBS Apps cloning, upgrades, implementation and maintenance (versions 11i,12.1,12.2). Experience with Oracle EBS Apps installation, implementation (versions 11i,12.1,12.2) Manage EBS instances on the Oracle Cloud Infrastructure. Utilize core database skills to maintain key processes like archiving, monitoring, replication, integrity and security. Ensure Data backup, recovery policies, Database Security and Production support. Implement and test disaster recovery plan. Follow documentation, software development methodology, version control and testing, and migration standards. Creation, update, resolution of Oracle service requests (SRs) Ability to manage time across multiple, simultaneous projects Must demonstrate the ability to work effectively as a member of a team, as well as the maturity to work independently

 

Required Qualifications

Analyze performance issues in the application, concurrent manager and database tiers of E-Business Suite installations. Install, patch, upgrade, migrate, configure, tune and maintain the Oracle E-business Suite 11i,12 (single tier & multi-Tiers) and Oracle databases (all versions) Strong hands-on technical knowledge of ORACLE RAC architecture, Backup & recovery, database cloning, Grid installation and upgrade. Work on Data guard setups for both applications and databases. Fail-over capabilities testing of E-Business Suite and database. Strong experience in Parallel Concurrent Processing (PCP) Setups. Strong experience in Cluster setups for both applications and databases. Strong experience in DMZ setups to E-Business Suite. Integrating E-Business Suite with other environments such as (SOA, OSB, OBIEE, OTM, IPM …). Experience in Advanced EBS Technologies, SSO, EBS Security, standard & Advanced Security (DB Vault, Data Masking ,TDE … ). Education: Bachelor's degree in a technical or related field Computer Science, Engineering or equivalent. 

Career Level - IC5