Job Summary
We are seeking a dedicated Process Specialist with 2 to 6 years of experience to join our team. The ideal candidate will have expertise in Customer Voice Customer & Material Master and Order Fulfillment. This role involves optimizing processes ensuring customer satisfaction and contributing to the overall efficiency of our operations. The candidate will play a crucial role in enhancing our service delivery and operational excellence.
Responsibilities
Analyze and optimize customer voice processes to improve service delivery and customer satisfaction.Oversee the management of customer and material master data to ensure accuracy and consistency.Coordinate order fulfillment processes to ensure timely and accurate delivery of products.Provide insights and recommendations based on customer feedback to drive continuous improvement.Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.Implement best practices in customer and material master data management.Monitor and report on key performance indicators related to customer voice and order fulfillment.Ensure compliance with company policies and industry regulations in all processes.Develop and maintain documentation for processes and procedures.Train and support team members on best practices and process improvements.Lead initiatives to enhance customer experience and satisfaction.Utilize data analytics to identify trends and areas for improvement.Support the development and implementation of process improvement projects.Qualifications
Possess a strong understanding of customer voice processes and their impact on service delivery.Demonstrate expertise in managing customer and material master data.Have experience in coordinating order fulfillment processes.Exhibit strong analytical skills to provide insights and recommendations.Show proficiency in data analytics and reporting.Display excellent communication and collaboration skills.Have a track record of implementing process improvements.Be familiar with industry regulations and compliance requirements.Possess the ability to train and support team members effectively.Show a commitment to enhancing customer experience and satisfaction.Demonstrate the ability to lead initiatives and projects.Have a keen eye for detail and accuracy.Exhibit strong problem-solving skills.Certifications Required
Certified Customer Experience Professional (CCXP) Six Sigma Green Belt or equivalent certifications.
The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
About us:
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.