We are seeking a **_Programmer Analyst_** who will participate in the creation, implementation, maintenance, performance, production support and documentation of various departmental and enterprise-wide application systems. This includes but is not limited to the installation, modification, and testing of new and/or upgraded applications (packages or home grown), operating systems, file structures, hardware, communication devices, and productivity tools. Applies analysis techniques and procedures to gather and then translate business requirements into functional/technical specifications and designs. Using functional specifications and designs, produces all or part of the deliverables. Maintains databases and application system code. **Specific Duties & Responsibilities** + Manage Optum Claims manager. + Work Epic Charging tickets. + Lead CPA Process Improvement Projects. + Lead Epic upgrade efforts. + Project Life Cycle Responsibility for CPA expansion and other projects. + Typically understands project life cycle and has responsibility for sections of life cycle. + Under guidance, responsible for full life cycle of small and/or parts of a large project. + Once priorities are set, perform tasks independently with regular process updates. Examples can easily be found in existing code, methods or online. Typically, concepts used are simple and standard. + Under guidance define business/clinical/education problems by meeting with clients to observe and understand current processes and the issues related to those processes. Provide written documentation of findings to share with the client and other IT colleagues. + Gather system requirements by meeting with clients and researching existing technology to understand the business requirements for new applications. + Develop detailed tasks by analyzing project scope and milestones for projects in order to ensure product is delivered in a timely fashion according to software lifecycle standards. + Write functional/technical specifications by taking the provided system requirements, putting them into functional and technical descriptions for use by programmers and business analysts to develop technical solutions. + Develop/change data input, files/database structures, data transformation, algorithms, and data output by using appropriate computer language/tools to provide technical solution for application development tasks. + Document code and associated processes by adhering to development methodologies, adding code comments and appropriate documentation to various knowledge-base system(s) to simplify code maintenance and to improve the support. + Create and document test scenarios using the appropriate testing tools to validate and verify application functionality. + Test all changes by using the appropriate test scenarios to ensure all delivered solutions work as expected and errors are handling in a meaningful way. + Author and maintain documentation by writing audience-appropriate materials to serve as technical and/or end-user references. + Implement changes by adhering to the change management policies and procedures for any given project to communicate to all parties the nature, significance, and risk factors of the solution. + Monitor changes and resolve problems by responding to problems as they occur, by reviewing all processing and output of the newly implemented solution, and by proactively ensuring the solution works successfully in order to satisfy the customer requirements and to provide a smooth transition to the new solution. + Provide support by triaging and resolving issues to ensure prompt, effective service. + Agility to handle multiple priorities from different customers across JHU, JHHS and JHHC is required for success in this role. + Work closely with Departments to develop functional/technical specifications and process improvement recommendations. + Work with Epic Lancaster analyst and at times Epic Verona to work through Epic operational issues. + Work with departments and Epic Lancaster analysts to determine upgrade workflow impacts/training needs/testing. + Work with vendors to problem solve operations issues, upgrades, and maintenance. **Knowledge, Skills, & Abilities** + Must possess all requisite knowledge, skills, and abilities as posted in the supplemental section. + Must demonstrate critical thinking and analytical reasoning skills. + Ability to work on multiple priorities effectively. + Ability to prioritize conflicting demands. + Ability to execute assigned project tasks within established schedule. + Ability to work collaboratively in a team environment. + Ability to communicate effectively in the service of users and colleagues. + Writes and speaks clearly and concisely. + Possesses sound documentation skills. + Ability to maintain confidentiality. + Must demonstrate exemplary customer service skills. **On call requirements** + May be required to work at the end of the month for month end closing. *The responsibilities listed are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility. **Minimum Qualifications** + Bachelor's Degree. + One-year related experience. + Required to complete and pass certification in assigned EPIC application module(s) within 120 days of employment. + Additional related experience may substitute for required education, additional education my substitute for experience, to the extent permitted by the JHU equivalency formula. **Preferred Qualifications** + Knowledge in the assigned application as well as the platform on which it runs. Classified Title: Programmer Analyst Role/Level/Range: ATP/03/PC Starting Salary Range: $53,800 - $94,400 ($74,100 targeted; Commensurate with experience) Employee group: Full Time Schedule: M-F 8:30AM - 5PM Exempt Status: Exempt Location: Hybrid/JH at Middle River Department name: ​​​​​​​SOM Admin CPA Quality Assurance Personnel area: School of Medicine Equal Opportunity Employer: Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.