Job Summary

We are seeking an Senior technical Consultant with 4 to 8 years of experience to join our team. The ideal candidate will have expertise in ServiceNow ITOM ServiceNow ITSM and ITIL. This role requires a hybrid work model and operates during the day shift. The candidate must be proficient in English both written and spoken.

Responsibilities

Develop and maintain ServiceNow ITOM and ITSM modules to ensure seamless integration and functionality.Implement ITIL processes to enhance service management and operational efficiency.Collaborate with cross-functional teams to gather requirements and deliver solutions that meet business needs.Provide technical support and troubleshooting for ServiceNow applications to ensure minimal downtime.Customize and configure ServiceNow applications to align with organizational requirements.Conduct regular system audits and performance tuning to maintain optimal system performance.Create and maintain documentation for ServiceNow configurations processes and procedures.Train and mentor junior team members on ServiceNow best practices and usage.Stay updated with the latest ServiceNow features and industry trends to recommend improvements.Participate in code reviews and ensure adherence to coding standards and best practices.Develop and execute test plans to ensure the quality and reliability of ServiceNow solutions.Collaborate with stakeholders to define project scope timelines and deliverables.Ensure compliance with security policies and procedures in all ServiceNow implementations.

Qualifications

Must have strong experience in ServiceNow ITOM and ITSM.Should be well-versed in ITIL processes and their implementation.Must have excellent problem-solving and analytical skills.Should possess strong communication skills in English both written and spoken.Must be able to work effectively in a hybrid work model.Should have a proactive approach to learning and staying updated with new technologies.Must be detail-oriented and able to manage multiple tasks simultaneously.Should have experience in creating and maintaining technical documentation.Must be able to work independently as well as part of a team.Should have a strong understanding of system integration and data management.Must be able to provide technical support and troubleshooting for ServiceNow applications.Should have experience in training and mentoring junior team members.Must be committed to delivering high-quality solutions that meet business needs.

Certifications Required

ServiceNow Certified Implementation Specialist ITIL Foundation Certification

The Cognizant community:
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world. We don’t just dream of a better way – we make it happen. We take care of our people, clients, company, communities and climate by doing what’s right. We foster an innovative environment where you can build the career path that’s right for you.

About us:
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2024) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com

Our commitment to diversity and inclusion:
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion. We are dedicated to nurturing a community where everyone feels heard, accepted and welcome. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.

Disclaimer: 
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.