Work Flexibility: Hybrid or Onsite

*This position will be on a hybrid-based schedule with the expectation of the candidate having the ability to be on-site at our Flower Mound, TX office at least once a week.

As a Project Analyst you will serve as a hands-on Customer Care project team support immediately following order booking through order shipment utilizing CRM and ERP systems. Supports and maintains order management and enterprise wide applications associated with the collection, retrieval, accessibility and usage of data for internal department activities. Performs basic configuration, setup, and updating of orders in the ERP systems (Salesforce and SAP). Enters and ensures validity of data entered into established tables, fields and system databases.

What you will do:

Responsible for order management by providing direct project team support and coordination among internal team members and systems to include Sales Representatives, Project Managers, Project Engineers, Finance, Marketing, and Operations (supply planning, manufacturing, and distribution). Analyze and orchestrate order management of configurable capital surgical equipment, ensuring accurate information flows from order to shipment throughout the ERP systems.  Provide order management support to a region of Sales Representatives, Project Managers, and Project Engineers.  Facilitation of the capital project order management process by utilizing multiple commercial systems including CRM, CPQ, and ERP.  Coordinate with major stakeholders such as subsequent Field Ops project team, Finance, Marketing, Operations to ensure timely shipment of order. Responsible for the achievement of established qualitative and quantitative customer service team metrics. Assist the customer service team and project team with required changes to existing capital equipment project orders. Execute internal processes to successfully facilitate project closing/contracts. Work with others in the analyst team to provide internal and external customers technical assistance with configurable capital product utilizing multiple system tools.

 

What you need: 

Required

Bachelor's Degree Experience with Microsoft Excel including pivot tables & V-lookup

Preferred

Experience with SAPExperience with SalesforceExperience in the medical device industry

 

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.