About Us
 Connect America is a leader in innovative personal emergency response systems (PERS) and connected health solutions. Our mission is to empower individuals to live independently and safely through technology-driven solutions. We are passionate about delivering exceptional service and creating a positive impact in the lives of our customers.

We are seeking a highly motivated and organized Project and Implementation Manager to join our team. This role will play a critical part in overseeing the end-to-end delivery of new client implementations, system upgrades, and other strategic projects.

Key Responsibilities

Project ManagementLead the planning, execution, and completion of client onboarding and technology implementation projects.Develop and manage project plans, timelines, budgets, and resources.Monitor progress, identify risks, and implement mitigation strategies to ensure projects are delivered on time and within scope.Client ImplementationServe as the primary point of contact for clients during the implementation process.Coordinate with internal teams (e.g., operations, IT, customer support) to ensure seamless delivery.Conduct kick-off meetings, status updates, and post-implementation reviews with clients.Stakeholder CollaborationWork closely with cross-functional teams to align project goals with business objectives.Communicate project status, risks, and updates to stakeholders at all levels.Process ImprovementIdentify areas for improvement in project management and implementation processes.Develop and implement best practices to enhance efficiency and client satisfaction.Reporting and DocumentationMaintain detailed documentation for all projects, including timelines, deliverables, and post-project evaluations.Prepare and present reports on project performance and outcomes to leadership.

Qualifications

Bachelor’s degree required.Excellent organizational and time-management skills.Excellent communication and interpersonal abilities, with experience managing client relationships.1+ years of experience in project management, client implementation, or a similar role, preferably in healthcare or technology.Knowledge of project management tools and methodologies (e.g., Agile, Waterfall).Project Management Professional (PMP) certification or equivalent is a plus.Proficiency using project management software is a plus (e.g., Microsoft Project, Asana, Jira).