Ju Job title: Project Coordination Lead

Based from: Gloucester

Reports to: Technology Operations Manager

Direct Reports: OST Engineers

The Role

The purpose of the Project Coordination Lead is to coordinate OST Engineers and Technology Project Engineers, whilst delivering onsite small works and technology projects. Working closely with the Projects & Service Teams with an equal focus on both departments, you will oversee scheduling resources for both projects and service while managing the holiday and sickness requests for the OST team. This role will involve collaborating closely with the service desk, sales team and the Technology Operations Manager.

Duties and Responsibilities

Project Coordination Planning, scheduling, and allocating resources for small works projects and IT services Using reports and logs to identify and manage risk to the project Preparing and providing project updates to customers to ensure they are informed of any changes or issues that may arise OST Coordination Coordinating the OST & Projects teams to ensure tasks are prioritised and completed within required timeframes Working closely with the OST & Projects teams to ensure customer/project requirements are met within budget, on time, and to the required quality standards Overseeing the allocation and scheduling of OST Engineers for IT services Team Leadership Handling team holiday requests and sickness to ensure there is always adequate coverage Overseeing the scheduling, coordination, job bookings etc. for OSTs, small works, etc. Coordinating training for team members Relationship Management Working closely with the Technology Management Team to ensure projects are in alignment with strategic goals Collaborating with customers/end users across the organisation to gather project information required Managing customers' expectations to ensure realistic timeframes are agreed and then adhered to Attending meetings as required with the Technology Management Team to ensure alignment from IT Services on a whole is met successfully Contacting customers within agreed timeframes to discuss the progress of work agreed and reviewing services

 

No job description can be entirely comprehensive and the jobholder will be expected to adapt and carry out such other duties as may be required from time to time, on the understanding that they will be within the individual's remit and capability, and consistent with the status and responsibilities of the role within the business.

 

Person Specification

Essential

Proven experience in a similar role, preferably within an MSP Able to demonstrate leading a team/colleagues Able to demonstrate project management skills, with experience in managing multiple jobs/workloads simultaneously Exceptional communication and relationship-building skills Proficient in project management software Knowledge of IT systems and infrastructure Ability to prioritise tasks and delegate when appropriate ILM 2

 

Desirable

ITIL certification Project Management Qualification or experience

 

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need.

 

Working Conditions

 

Working from our open plan Gloucester Head Office. This role requires working with company systems, using multiple screens and IT packages so the role is mainly desk based. The role may require you to occasionally travel to client sites.

 

Group Compliance

As part of the companies compliance to The Health & Safety at Work Etc Act 1974, ISO9001 for Quality, ISO14001 for Environmental and ISO27001 for Information Technology, there are several key objectives that are issued each year upon management review that we expect all staff to work towards in order for the company to meet these objectives and include but are not limited to:

Compliance to all legislative and British Standard requirements Compliance to associated accreditation bodies schemes from NSI, BAFE, LPCB, FIA and others as required Maximise customer satisfaction with the services provided by GBE Converge Working to reduce, renew and recycle any waste on and off our sites including our offices Protect the environment and ensure use of toxic materials is avoided where possible Work to best safe practice and ensure actions do not cause harm unto themselves or others Employees will not tamper with any issued PPE or plant machinery that it may cause harm unto themselves or others Ensure all minimum training requirement are met in compliance with the relevant ISO standards Ensure that any Information Technology ‘incidents' are effectively reported and resolved in a timely fashion (internally or externally) Maintain clear desk and screen at all times Compliance to ensure no deliberate breaches in security information and/ or systems Any accidents or incidents must be reported to supervisor & compliance.