The Project Coordinator (PC) position is primarily responsible for coordinating the order entry, purchasing, scheduling, releasing, delivery, and possible installation of customer orders in a timely manner.  Responsible for ensuring that each detail in the customer’s order is addressed by managing orders from the point of contract through final resolution, which may include post installation and/or service issues.  Works closely with sales teams, order fulfillment teams and 3rd party providers to achieve and provide excellent customer satisfaction.  Must be able to work effectively in a team environment. 

 

Responsibilities/Accountabilities:

External and internal customer contact Reviewing and booking orders from the sales team Purchasing product from vendors and our corporate manufacturing facilities Recording key dates and activities related to orders Scheduling and releasing completed product Scheduling of Value Add and Pre-finish Coordinating delivery of customer orders Collects customer payments following installation or delivery as needed Managing recovery process for shortages and damaged product Ordering parts and/or scheduling service appointments as needed Processes factory credits to Pella Corporation and provides follow up/revision to pending or denied credits Resource for PQM /ADM and product offering questions May assist with physical inventory and help resolve inventory discrepancies Promotes and facilitates continuous improvement activities in the department

Skills/Knowledge:

Provide superb customer service Works collaboratively with Pella team members and customers Enjoys working in fast-paced environment with a high sense of urgency Strong problem-solving skills Seeks out internal experts and utilizes their knowledge Adaptable to changing processes and priorities Focused on details and follow through Proficiency with Microsoft Office and ability to learn internal software programs and applications