Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Qualifications

Employee Standards:

Support department objectives and company goalsBe a team playerSustain a positive, enthusiastic and professional attitude at all timesAdhere to manager directivesMaintain a professional appearance and demeanorArrive on time, properly dressed and prepared to workPerform all duties in a timely, accurate, honest and professional mannerCommunicate with customers professionally and in accordance with customer service standardsBe respectful of others

Tasks/Responsibilities:

Become a liaison between Customer and MET from all ‘non technical’ aspects of each assigned project.  In doing so, the project coordinator should be proactive in creating a 'win-win' situations and minimizing unnecessary back and forth between the customer and the lab.Work with Laboratory Manager(s) (as applicable) to develop creative scheduling strategies to fit the customer’s needs and to ensure that any obstacles to project completion are removed quickly and efficiently.Responsible for monitoring and maintaining all aspects of client satisfaction and maintaining optimum scheduling of testing facilities.Manage the full scope of client projects once a signed proposal or order is received by Sales to ensure that client requirements are met in a timely manner.Communicate project status to clients and manage expectations during the project period.Maintain ongoing communication with Sales team to ensure that all client issues are understood and addressed in a timely manner.Maintain & update METrak in accordance with formal trainingBring closure to all assigned jobs that have been inactive for greater than 3 monthsReports/Closures: Every 2 weeks, run a report of all jobs that are On Hold, Awaiting Start, Failing, etc. and follow up with the customer to get an update on a start/return date to bring projects to closure.Solicit feedback from each assigned customer during and after each job. Toggle for Billing jobs that the engineers provide and update direct report of progressReceptionist duties, as needed

 

Qualifications:

Bachelor’s Degree or equivalent work experience.Experienced computer literacy, database management, effective oral/written communication, basic project management skills.Ability to follow written procedures and follow basic safety guidelines and given instructions.Ability to supervise a difficult schedule and complete tasks, correctly and on time.Authorization to work in the United States indefinitely without restriction or sponsorship

Competencies:

Experienced computer literacy, database management, technical writing, effective oral/written communication, basic project management skills, read/interpret standards, schematics, and other technical documentation, basic electrical measurements, create/implement test procedures, supervise technicians, and Jr. Engineers, where requiredAbility to supervise a difficult schedule and complete paperwork, correctly and on time.Write procedures, as needed to support, testing activities.Knowledge of review methods, rules of relevant regulatory agencies.

 

Reporting:

This position reports directly to the Director of East Coast Safety.  Assigned Project Coordinator(s) will report directly to the Technical Laboratory Coordinator.

Skills/Requirements:

Ability to maintain confidentiallyNeeds to be receptive to and accepting guidance from othersAbility to deal with difficult people and problemsAble to work well in a team environmentAble to work in a diverse group of peopleAttention to detailWilling to work overtime as necessaryAbility to multi-task and prioritize assignmentsPerform other duties as assignedTravel as needed

 

Physical Demands:

Able to sit for long periods of time

Able to lift up to 30 pounds

Additional Information

Position is full-time position, Monday - Friday 8:30am - 5:00pm. 

Excellent full time benefits including comprehensive medical coverage, dental, and vision optionsLife and disability insurance401(k) with company matchPaid vacation and holidays

Eurofins USA Medical Devices is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employee

Eurofins USA Consumer Product Testing is a M/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.