Description The Service & Project Coordinator will be responsible for managing and coordinating Technology/IT service tickets, projects, and daily scheduling needs, ensuring smooth operations and timely project execution. This role involves collaboration with project managers, technicians, account managers, and department managers to maximize team productivity. The coordinator will also provide backup support for procurement and purchasing functions when necessary. The Technology/IT department covers a wide range of technologies, including IT hardware and applications, Managed Services, VoIP Unified Communications, Analog/Digital phone systems, IP/Analog Paging Systems, Collaboration Tools (such as Teams/Zoom), Camera/Surveillance systems, and Access Control systems. Skills Project coordination, Powerpoint, Project coordinating, Support, Schedule meetings, Microsoft office, Ms project Top Skills Details Project coordination,Powerpoint,Project coordinating,Support,Schedule meetings,Microsoft office,Ms project Additional Skills & Qualifications Key Responsibilities: · Represent with a professional appearance and demeanor, maintaining a high standard of communication with both internal teams and clients. · Maintain an organized approach to managing technician’s schedules, ensuring timely updates on priorities, progress, and status. · Regularly monitor and update the daily schedule, adjusting as necessary to accommodate changes and ensure tasks are completed efficiently. · Maintain consistent communication with project managers, technicians, account managers, and the departments manager regarding scheduling, updates, and changes. · Ensure excellent client satisfaction by answering calls, emails, and service tickets promptly, providing timely updates on projects and service requests. · Utilize technology tools, including Professional Service Automation (PSA)/Ticketing System, Microsoft SharePoint, and communication applications, to track and manage service tickets, projects, and schedules. · Submit weekly time and expense reports through PSA/ticketing system as per policy. · Ensure proper documentation of internal processes and procedures for scheduling and project coordination tasks. · Participate in weekly Technology/IT Department meetings to communicate updates, ideas for improvements, and necessary changes. · Monitor the PSA/ticketing system Technology/IT Service Board and Dispatch Portal to ensure projects and service tickets are being addressed promptly. · Coordinate and schedule all Technology/IT projects, support tickets, and customer requests with the assistance of project managers, ensuring quick turnaround and effective communication with clients and technicians. · Update customer information in PSA/ticketing system and notify sales managers of new clients contacting for Technology/IT department needs. · Keep track of incorrect scheduling status, overdue tickets, and product statuses, and provide updates using dashboards and workflow notifications. · Maintain Experience Level Entry Level Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Hallam,PA. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.