Kforce has an enterprise client seeking a Project Coordinator II in Bellevue, WA. Summary: This position reports to the Pickup and Returns NA Manager, Account Management. We are looking for a Project Coordinator who thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments. Primary Objectives: * Provide members with a personalized creative experience * Work intimately with members and coordinate the entire lifecycle of their projects * Provide stellar customer satisfaction at all times * Partnering with Publishing teams to ensure that members enrolled in the proper service package * Working internally with other departments to ensure that a quality product is delivered in a timely manner * Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur * Meeting all performance and quality metrics * Initiating process improvement projects within the department and driving them through to completion